Bilingual Travel Support Specialist

Amadeus; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Global travel ecosystem

Learning & development

Job summary

Amadeus is hiring a Customer Support Executive to help travel professionals using our technology solutions. You’ll handle inquiries via phone, chat, and online portals, investigate questions, propose solutions, and ensure timely resolutions with colleagues.

You’ll build a broad knowledge of Amadeus products and services and maintain clear, friendly communication in a multilingual, dynamic environment. Ideal candidates have a bachelor’s degree or equivalent, experience in customer service,

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Experience in customer service or helpdesk roles.
• Background in travel industry and familiarity with GDS.
• Strong troubleshooting, communication, and organizational skills.
• Fluent in English and Polish.

Responsibilities

• Provide support to customers via phone, chat, and online portals on a diverse range of queries.
• Investigate customer questions, propose solutions, and follow up to ensure timely resolution.
• Build a broad understanding of Amadeus products and services to provide informed assistance.
• Collaborate closely with colleagues and other support teams to address complex issues.
• Maintain clear, friendly, and professional communication with customers.
• Contribute to a culture of continuous learning and teamwork in a multilingual, dynamic environment.

Skills

Customer service

Troubleshooting

Communication

Organizational skills

Multilingual

Proactive learner

Education

Bachelor’s degree or equivalent

Tools

Global Distribution Systems (GDS)

Job description

Amadeus is hiring a Customer Support Executive to help travel professionals using our technology solutions. You’ll handle inquiries via phone, chat, and online portals, investigate questions, propose solutions, and ensure timely resolutions with colleagues.

You’ll build a broad knowledge of Amadeus products and services and maintain clear, friendly communication in a multilingual, dynamic environment. Ideal candidates have a bachelor’s degree or equivalent, experience in customer service,