IT Analyst with Czech

HCL Technologies Limited; Polska; Remote; PLN 40,000 - 60,000; Full time

Job summary

HCLTech is seeking a Customer Service Support professional in Poland to manage customer inquiries across voice and digital channels and to maintain accurate interaction records. This role emphasizes clear communication, timely responses, and adherence to documented workflows.

You will handle product, order, and service-related requests, escalate issues when necessary, and contribute to improving customer experience and operational effectiveness within a virtual-first work environment.

Qualifications

• Strong communication and active-listening skills
• Working knowledge of customer-service processes
• Multitasking and time management
• Issue identification and appropriate escalation
• Fluent in Czech and English.

Responsibilities

• Independently manage customer inquiries across voice and digital channels; assist with product, order, and service-related requests; maintain complete and accurate interaction records; follow approved workflows and escalation procedures; identify recurring issues and share observations with the supervisor.

Skills

Customer service

Communication

Active listening

Multitasking

Time management

Issue escalation

Czech proficiency

English proficiency

Job description

HCLTech is a global technology company, home to 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities

Independently manage customer inquiries across voice and digital channels; assist with product, order, and service-related requests; maintain complete and accurate interaction records; follow approved workflows and escalation procedures; identify recurring issues and share observations with the supervisor.

Skill Requirements

Strong communication and active-listening skills;

Working knowledge of customer-service processes;

Multitasking and time management;

Issue identification and appropriate escalation

Fluent in Czech and English.

Must Have Skills

Click Enter to show the proficiency description of Customer Service Support

Why Us?

• We are investing in your growth, offering learning and career development opportunities at every level to help you find your spark;
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility;
• Our company is extremely diverse with representation of 165 nationalities;
• We offer the opportunity to work with colleagues across the globe;
• We offer comprehensive benefits for all employees;
• We are a certified great place to work and a top employer in 25 countries, offering a positive work environment that values employee recognition and respect.

Please note that we will contact only those candidates who are selected for further consideration.