Bilingual Customer Care Specialist (Spanish) — SAP & Orders

Medtronic plc; Warszawa; On-site; PLN 78,000 - 116,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic plc in Poland is seeking a Customer Service Representative with Spanish to support the Order Validation team. You will resolve order discrepancies, update missing information, and manage order changes to ensure on‑time shipment and invoicing.

The role requires English and Spanish at least at B2 level, 1 year in a customer care role, and experience with SAP and advanced Excel. Portuguese is a plus, with opportunities for process improvements and a competitive benefits package.

Qualifications

• English and Spanish proficiency at minimum B2 level.
• 1 year of relevant experience in Customer Care Operations or equivalent.
• Ability to work under time constraints and high attention to detail.
• Portuguese language skills preferred.
• Experience using SAP, advanced Excel including VBA, and OMD/OOB.
• Proactive mindset with willingness to improve processes.

Responsibilities

• Monitor blocked orders and lift blocks to enable shipment and invoicing.
• Identify customer needs, clarify issues and missing information; resolve order entry queries.
• Handle reports and follow-up actions for open orders at agreed frequency and accuracy.
• Manage blocks, errors, back orders, and delivery reporting; ensure smooth communication with stakeholders.
• Work in SAP ECC and CRM CIC environments.
• Maintain timely communication with customers and internal teams.

Skills

English (B2)

Spanish (B2)

Tools

SAP

Excel (Advanced)

VBA

SAP ECC

OMD & OOB

Job description

Medtronic plc in Poland is seeking a Customer Service Representative with Spanish to support the Order Validation team. You will resolve order discrepancies, update missing information, and manage order changes to ensure on‑time shipment and invoicing.

The role requires English and Spanish at least at B2 level, 1 year in a customer care role, and experience with SAP and advanced Excel. Portuguese is a plus, with opportunities for process improvements and a competitive benefits package.