Bilingual CS Specialist (Spanish/English) - Hybrid

Biopharma Careers; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Lunch card

Paid days off

Flexible working hours

Language course support

Employee Assistance Program

Job summary

Merck KGaA is seeking a Customer Service Specialist with Spanish to serve as the main point of contact for customers in a fast-paced environment. You will manage orders from entry to shipment, coordinate with finance and distribution, and resolve service issues with strong problem-solving skills.

The role requires excellent English and Spanish, experience with SAP/Oracle/Salesforce, and a collaborative, internationally minded team player attitude.

Qualifications

• Proven experience in fast-paced customer service environments.
• Fluency in English and Spanish is essential.

Responsibilities

• Be the primary contact for customers via phone, email, and web channels, managing the entire order cycle from entry to shipment tracking.
• Resolve service issues and complaints quickly using problem-solving skills and ERP/CRM tools.
• Collaborate with Commercial, Finance and Distribution teams to ensure seamless interactions.

Skills

English

Spanish

Customer service

Communication

Problem solving

Prioritization

Team collaboration

Tools

SAP

Oracle

Salesforce

Job description

Merck KGaA is seeking a Customer Service Specialist with Spanish to serve as the main point of contact for customers in a fast-paced environment. You will manage orders from entry to shipment, coordinate with finance and distribution, and resolve service issues with strong problem-solving skills.

The role requires excellent English and Spanish, experience with SAP/Oracle/Salesforce, and a collaborative, internationally minded team player attitude.