Slovenian-Speaking Customer Care Specialist

Worldline; Warszawa; Hybride; PLN 52 000 - 68 000; Plein temps

Avantages offerts par ce poste

Private medical & life insurance

Public transportation allowance

Annual bonus

Résumé du poste

Worldline is seeking a customer care professional to handle after-sales requests via phone and email and to classify and route customer inquiries. You will monitor activities, inform customers on status, and ensure follow-up across departments.

You will also encode data changes, handle complaints, and assist external partners when needed. This role demands strong problem-solving, excellent Slovenian, English and Polish communications, and a proactive, client-focused approach.

Qualifications

• Customer care experience and a strong client focus.
• Very good verbal and written business communication skills in Slovenian.
• Good verbal and written business communication skills in English and Polish.
• Problem-solving, analytical, and troubleshooting skills.

Responsabilités

• Be the point of contact for the customers for any after sales requests via phone and email.
• Receipt of calls, emails and analysis and classification of customer requests.
• Provide the best possible responses, answer and/or solution to customer requests and/or forward the request to the adequate department and ensure follow up.
• Monitor and check activities ensuring that they are correctly managed.
• Communicate and inform the customer about the status of their request.
• Initiate and ensure adequate measures and activities for resolving customer issues according to defined processes and responsibilities.
• Register customer request accordingly in the ticketing tool and ensure follow up.
• Encodes change of data in the relevant tools and systems according to defined processes and responsibilities.
• Receipt and handle customer's complaints according to defined processes and responsibilities.
• Detect, classify and initiate measures in case of a technical incident.
• Where required, provide support for external logistics partners (monitoring service quality, technical support phone line for onsite interventions, providing regular training).

Connaissances

Customer Care experience

Client focus

Slovenian language

English language

Polish language

Description du poste

Worldline is seeking a customer care professional to handle after-sales requests via phone and email and to classify and route customer inquiries. You will monitor activities, inform customers on status, and ensure follow-up across departments.

You will also encode data changes, handle complaints, and assist external partners when needed. This role demands strong problem-solving, excellent Slovenian, English and Polish communications, and a proactive, client-focused approach.