Bilingual Contract & Insurance Operations Specialist

Aon Corporation; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Aon Corporation in Kraków is seeking an organized administrative professional fluent in English and French to support processing and data administration within insurance operations. You will work on contracts, maintain system data, produce insurance certificates, and participate in process improvement projects.

You will analyze processes, manage deadlines, and communicate effectively with team members and stakeholders in a hybrid work environment.

Qualifications

• Good knowledge of the insurance market.
• Fluent in English and French; strong communication skills.
• Ability to analyze processes and identify improvements.
• Ability to meet tight deadlines and manage priorities.
• Attention to detail.

Responsibilities

• Contract processing (from simple to complex business transactions).
• Administration and maintenance of data in the system.
• Creating insurance certificates.
• Scheduling and resubmitting business transactions.
• Correcting premium and brokerage statements.
• Following procedures and guides for the scope of work.
• Supporting SME for processes and resolving issues.
• Participating in projects aimed at process improvement.
• Support process transitions.
• Continuously giving and asking for constructive feedback.
• Ensuring process documentation is up to date.
• Actively attending / leading meetings with the team.
• Suggesting and implementing changes to tools and documentations needed to support effective service delivery.
• Suggesting process and/or system improvements to team manager & team coordinator.

Skills

Insurance knowledge

English (B2/C1)

French (C1)

Process analysis

Time management

Job description

Aon Corporation in Kraków is seeking an organized administrative professional fluent in English and French to support processing and data administration within insurance operations. You will work on contracts, maintain system data, produce insurance certificates, and participate in process improvement projects.

You will analyze processes, manage deadlines, and communicate effectively with team members and stakeholders in a hybrid work environment.