Benefits Operations Specialist (France & Switzerland)

PepsiCo Inc.; Kraków; Presencial; PLN 67.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Comprehensive benefits

Descripción de la vacante

PepsiCo Poland in Kraków is seeking an experienced Benefits Administration Specialist to act as single point of contact for France and Switzerland, delivering services to employees and vendors with SLA discipline. You will own processes, ensure QA, and drive continuous improvement.

The role requires handling complex cases, managing benefits platforms, and partnering with HR teams to standardize procedures while ensuring compliance and high customer service.

Formación

• Hands-on experience in Benefits Administration or HR Operations.
• Experience with HR systems and benefits processes.
• Strong communication and coordination with employees, HRBPs and vendors.
• Fluent English and French.

Responsabilidades

• Act as SME for benefits processes for France & Switzerland and transfer knowledge across the team.
• Identify and implement service delivery improvements leveraging lean methodologies.
• Perform monthly enrolment and deletion updates on benefits platforms.
• Handle complex, high-risk, or sensitive benefits cases within markets.
• Execute local benefits system transactions and support escalations.
• Ensure high-quality customer service and compliance with policies.

Conocimientos

Communication skills

Coordination

HR systems

English & French

Educación

University degree

Herramientas

HR systems

Descripción del empleo

PepsiCo Poland in Kraków is seeking an experienced Benefits Administration Specialist to act as single point of contact for France and Switzerland, delivering services to employees and vendors with SLA discipline. You will own processes, ensure QA, and drive continuous improvement.

The role requires handling complex cases, managing benefits platforms, and partnering with HR teams to standardize procedures while ensuring compliance and high customer service.