People Operations Sr Coordinator (Benefits team)

PepsiCo; Kraków; Sur place; PLN 67 000 - 82 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Comprehensive benefits

Résumé du poste

PepsiCo Poland in Kraków is seeking an experienced Benefits Administration Specialist to act as single point of contact for France and Switzerland, delivering services to employees and vendors with SLA discipline. You will own processes, ensure QA, and drive continuous improvement.

The role requires handling complex cases, managing benefits platforms, and partnering with HR teams to standardize procedures while ensuring compliance and high customer service.

Qualifications

• Hands-on experience in Benefits Administration or HR Operations.
• Experience with HR systems and benefits processes.
• Strong communication and coordination with employees, HRBPs and vendors.
• Fluent English and French.

Responsabilités

• Act as SME for benefits processes for France & Switzerland and transfer knowledge across the team.
• Identify and implement service delivery improvements leveraging lean methodologies.
• Perform monthly enrolment and deletion updates on benefits platforms.
• Handle complex, high-risk, or sensitive benefits cases within markets.
• Execute local benefits system transactions and support escalations.
• Ensure high-quality customer service and compliance with policies.

Connaissances

Communication skills

Coordination

HR systems

English & French

Formation

University degree

Outils

HR systems

Description du poste

Overview

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city- centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

• Act as the single point of contact for all stakeholders for France and Switzerland in benefits administration process, including Employee Services teams, HRBPs, TR teams, employees and external vendors
• Owning the process execution and quality assurance of the processes while delivering services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
• Support Benefits Administration Capability Lead in driving standardization and quality as well as consistent application of agreed procedures
• Manage and support with complex or sensitive cases and act as escalation point for their markets
• Perform control activities, reconciliations, peer reviews and quality checks for their market
• Identify operational gaps and contribute to delivery of Lean process improvement initiatives

Responsibilities

• Act as SME for assigned process (e.g. pensions, myflex activities, health & life insurance activities, benefits platforms administration) for France & Switzerland and build operational knowledge transfer across the team
• Identify and implement service delivery improvement opportunities leveraging lean and other methodologies and lead on the delivery of assigned continuous process improvement projects within capability
• Perform monthly update on enrolments and deletions as required on relevant benefits platforms
• Manage complex, high-risk, or sensitive cases regarding benefits administration within their market
• Execute local Benefits systems transactions and support the team with issues and escalations
• Assist employees in case of any payment issues and in reimbursement policies
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
• Partner with team to execute plans to improve customer satisfaction with a focus on processes
• Represent technical, functional and customer perspective when taking decisions regarding system integrations between EC and internal benefits platforms & external vendor platforms in full compliance with relevant legal, company and process requirements
• Assist with the implementation of yearly, quarterly or monthly benefits campaigns and file reports that are required
• Identify and flag inefficiencies, recurring issues, or improvement opportunities; support the implementation of Lean-based solutions at team level
• Maintain up-to-date team-level process documentation and support the governance of localised variations
• Ensure that the invoicing and PO management of benefits payments are maintained correctly in a timely manner
• Identify opportunities to streamline and improve benefits admin processes
• Ensure adherence to internal policies and external legal requirements
• Contribute to audits and compliance reviews as needed

Qualifications

• At least three years of experience in the area of Benefits Administration or HR Operations
• Experience of working with HR systems
• Very good knowledge of HR and Benefits processes
• University degree
• Practical knowledge of SLAs and workload management
• Strong communication and coordination skills to work with employees, managers, HRBPs and external vendors
• Handling sensitive employee and candidate information with discretion
• Fluent in English and French

Compensation and Benefits

• The expected starting compensation range for this position is 74 900 PLN annually (gross).
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• This role is eligible for an annual bonus, based on performance and eligibility.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility.

The 'Internal Reporting Procedure' for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab.