Benefits Administration Specialist

Mercer; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Mercer is seeking a Benefits Administration Specialist in Warsaw to perform centralized tasks supporting country-specific deliverables for Global Benefits Management clients. You will collaborate with GBM, Retirement and Darwin teams to support local operational needs and help improve processes.

The role emphasizes accuracy, timely policy administration, and coordination across global teams. A BA/BS is required, with strong Excel/Word/PowerPoint skills and 1+ year in HR administration preferred.

Qualifications

• BA/BS degree required.
• Effective time and project management skills.
• Strong Microsoft Excel, Word, and PowerPoint skills.
• Strong problem-solving and analytical skills.
• 1+ years in specific domains of HR administration (Healthcare & Group Benefits) is preferred.
• Superior communication and listening skills.
• Ability to work within a remote and global team environment.
• Highly organized with the ability to prioritize and deliver workloads.

Responsibilities

• Assist in monitoring local country performance and support issue resolution by maintaining and coordinating the issue-resolution tracker.
• Support evaluation of systems, tools, and processes and provide recommendations for updates and improvements.
• Ensure effective communication and collaboration with extended teams to meet client needs and expectations.
• Research country requirements, maintain administration delivery accuracy, and track defects through resolution.
• Provide administration and analytical support to consultants to ensure policies are administered accurately and timely.
• Maintain accurate, up-to-date records of activities in accordance with agreed standards and procedures.

Skills

Time management

Project management

Problem-solving

Analytical skills

Communication skills

Team collaboration

Remote work

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Mercer Services is seeking candidates for the following position based in Warsaw:

Benefits Administration Specialist

Learn more about us:

Mercer Marsh Benefits has an exciting opportunity for a Benefits Administration Specialist who will be responsible for performing centralized tasks supporting country-specific deliverables for large multinational Global Benefits Management (GBM) clients and assisting with any changes or issues that arise.

What can you expect?

The Benefits Administration Specialist will collaborate with our GBM, Retirement and Darwin teams (global, regional and local colleagues) to support local Mercer Marsh Benefits country operational needs as well as assist in coordination and tracking of activities aimed at improving current processes.

What is in it for you?

We are a global leader in benefits management. We deliver innovative solutions that address the health and wealth needs of our clients and their employees. Our clients are among the largest multinationals in the world. This role will provide you the opportunity to:

• Learn Mercer and Mercer Marsh Benefits global, regional and local products and solutions.
• Contribute ideas to develop and deliver quality-focused solutions.
• Work with collaborative and successful colleagues who truly care about finding the most appropriate solution for our clients.

We will count on you to:

• Assist in monitoring local country performance and support issue resolution by by maintaining and coordinating the issue-resolution tracker.
• Support evaluation of systems, tools, and processes and provide recommendations for updates and improvements.
• Ensure effective communication and collaboration with extended teams to meet client needs and expectations.
• Research country requirements, maintain administration delivery accuracy, and track defects through resolution.
• Provide administration and analytical support to consultants to ensure policies are administered accurately and timely in line with global and local requirements.
• Maintain accurate, up-to-date records of activities in accordance with agreed standards and procedures.

What you need to have:

• BA/BS degree required.
• Effective time and project management skills.
• Strong Microsoft Excel, Word, and PowerPoint skills.
• Strong problem-solving and analytical skills.
• 1+ years in specific domains of HR administration (Healthcare & Group Benefits) is preferred.
• Superior communication and listening skills.
• Ability to work within a remote and global team environment.
• Highly organized with the ability to prioritize and deliver workloads.

What makes you stand out:

• Previous international benefits experience.
• Proven ability to develop and maintain excellent working relationships with key internal and external client contacts and personalities.
• Experience providing support to consultants by sharing knowledge and drawing on intellectual capital available.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.