Global Benefits Administration Specialist — Hybrid

Mercer; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Mercer is seeking a Benefits Administration Specialist in Warsaw to perform centralized tasks supporting country-specific deliverables for Global Benefits Management clients. You will collaborate with GBM, Retirement and Darwin teams to support local operational needs and help improve processes.

The role emphasizes accuracy, timely policy administration, and coordination across global teams. A BA/BS is required, with strong Excel/Word/PowerPoint skills and 1+ year in HR administration preferred.

Qualifications

• BA/BS degree required.
• Effective time and project management skills.
• Strong Microsoft Excel, Word, and PowerPoint skills.
• Strong problem-solving and analytical skills.
• 1+ years in specific domains of HR administration (Healthcare & Group Benefits) is preferred.
• Superior communication and listening skills.
• Ability to work within a remote and global team environment.
• Highly organized with the ability to prioritize and deliver workloads.

Responsibilities

• Assist in monitoring local country performance and support issue resolution by maintaining and coordinating the issue-resolution tracker.
• Support evaluation of systems, tools, and processes and provide recommendations for updates and improvements.
• Ensure effective communication and collaboration with extended teams to meet client needs and expectations.
• Research country requirements, maintain administration delivery accuracy, and track defects through resolution.
• Provide administration and analytical support to consultants to ensure policies are administered accurately and timely.
• Maintain accurate, up-to-date records of activities in accordance with agreed standards and procedures.

Skills

Time management

Project management

Problem-solving

Analytical skills

Communication skills

Team collaboration

Remote work

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Mercer is seeking a Benefits Administration Specialist in Warsaw to perform centralized tasks supporting country-specific deliverables for Global Benefits Management clients. You will collaborate with GBM, Retirement and Darwin teams to support local operational needs and help improve processes.

The role emphasizes accuracy, timely policy administration, and coordination across global teams. A BA/BS is required, with strong Excel/Word/PowerPoint skills and 1+ year in HR administration preferred.