Banquet Captain: Lead Service & Event Operations

Hilton; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Hilton is seeking a Banquet Captain to support successful banquet and event operations at our venue. You will coordinate service activities, guide the team during events, and uphold service standards and presentation. Strong leadership and clear communication are essential.

Responsibilities include pre-event briefings, on-the-floor supervision, guest interaction, and ensuring safety and cleanliness in banquet areas. This role requires 3–5 years in banquets and relevant certifications.

Qualifications

• Education: Secondary Vocational Education (EPI) or equivalent.
• Certificates: ServeSafe and Food Handlers Health Certificate.
• 3-5 Years of related experience in banquets, hospitality, or food & beverage service.
• Language skills: English, Papiamento, Dutch and Spanish.

Responsibilities

• Coordinate and verify that all banquet event setups meet BEO instructions and resort standards.
• Oversee room layouts, furniture placement, buffets, bars, décor, and equipment.
• Lead service flow and timing during live events.
• Conduct detailed room inspections before, during, and after events.
• Ensure proper breakdown, equipment return, and room resets.
• Provide on-the-floor direction to banquet team members during events.
• Support pre-event briefings led by the supervisor/manager.
• Mentor and coach team members on service standards and professionalism.
• Guide team members to ensure service standards and grooming standards are followed.
• Assist new team members during events (coaching, not formal training responsibility).
• Act as a point of contact for guests for immediate service needs.
• Support Supervisor/Manager in handling client requests.
• Ensure a professional and hospitable service environment at all times.
• Maintain cleanliness and organisation of banquet areas.
• Ensure compliance with health, safety, and liquor regulations.
• Report any issues or guest concerns to the Banquet Supervisor.
• Assist with restocking supplies and banquet equipment.
• Ensure proper handling of glassware, china, and equipment.
• Support post-event cleanup and reset for next functions.
• Prepares orders for supplies for events through our ordering system.
• Posts event checks after each event has concluded.

Skills

Leadership

Customer Service

Operational Awareness

Teamwork

Communication

Service-oriented

Pressure Management

Attention to detail

Education

Secondary Vocational Education (EPI)

ServeSafe and Food Handlers Health Certificate

English language proficiency

Job description

Hilton is seeking a Banquet Captain to support successful banquet and event operations at our venue. You will coordinate service activities, guide the team during events, and uphold service standards and presentation. Strong leadership and clear communication are essential.

Responsibilities include pre-event briefings, on-the-floor supervision, guest interaction, and ensuring safety and cleanliness in banquet areas. This role requires 3–5 years in banquets and relevant certifications.