Junior Customer Service Specialist with Italian (All genders)

EMD Group; Wrocław; Hybride; PLN 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Private medical care

Life insurance

Sports card

Lunch card

Paid time off

Résumé du poste

EMD Group is seeking a Customer Support Representative in Wroclaw. You will be the primary contact for customers, handling inquiries via phone, email, and web, and managing the full order cycle in a dynamic international team.

You will collaborate with Commercial, Finance and Distribution teams, learning ERP tools like SAP, Oracle, and Salesforce, while maintaining high-quality service in a hybrid work setup with standard CET hours.

Qualifications

• Very good command of Italian and good command of English are essential
• Focus on producing accurate, high-quality work and ownership of customer interactions
• Able to learn and master ERP systems quickly (SAP, Oracle, Salesforce)

Responsabilités

• Be the primary contact for customers via phone, email and web channels
• Own the full order cycle—from entry to shipping documentation
• Collaborate with Commercial, Finance and Distribution teams to ensure smooth interactions

Connaissances

Italian

English

Customer service

Outils

SAP

Oracle

Salesforce

Description du poste

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginablewith us.

Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed.

YOUR ROLE:

In your role as a Customer Support Representative, you will be the primary point of contact for our customers, ensuring every interaction (via telephone, email and web channels) is smooth and professional. You will take ownership of the full order cycle — from order entry and status follow-up to resolving shipping issues and providing timely documentation — all within a dynamic, international team environment.

Working closely with our Commercial, Finance and Distribution teams, you’ll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment. This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET.

WHO YOU ARE:

• Very good command of Italian and good command of English are essential, other European languages encouraged
• A focus on producing accurate, high-quality work and take full ownership of each customer interaction
• Proactive problem-solver with the ability to multitask effectively.
• Highly organized, motivated, and able to prioritize in a fast-paced environment.
• Ability to quickly learn and master digital tools and ERP systems such as SAP, Oracle or Salesforce.

YOUR MAIN BENEFITS:

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card
• Work-Life balance: Enjoy additional paid days off, flexible working hours.
• Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!