Customer Service Representative with Italian

Medtronic; Warszawa; On-site; PLN 78,000 - 116,000; Full time

Benefits offered by this job

Competitive salary

Medtronic Incentive Plan (MIP)

Flexible benefits package

Job summary

Medtronic in Poland is seeking a Customer Service Representative with Italian to join our Order Validation team. You will link Order Entry, sales, and other departments to resolve order discrepancies and provide customers with delivery timelines.

The role requires English and Italian at least B2, 1+ year in customer care, proficiency in Outlook, Excel, and SAP, with an investigative mindset and attention to detail. Familiarity with VBA is a plus; on-site role in Warsaw.

Qualifications

• Fluent in English and Italian at or above B2 level.
• Ability to work under time constraints.
• Minimum of 1 year of experience in Customer Care Operations.
• Proficient in MS Office; Outlook and Excel; willingness to learn new tools.
• Detail-oriented with strong analytical skills; works both independently and in a team.

Responsibilities

• Monitor blocked orders and lift blocks to enable shipment and invoicing.
• Handle queries and maintain communication with internal stakeholders via Outlook or SAP CIC.
• Prepare reports and follow-up actions for open orders with accuracy.
• Collaborate with Regional Offices, 3rd party Vendors, Sales, Pricing, etc.
• Operate in SAP ECC/CRM CIC environment.

Skills

English (B2)

Italian (B2)

Tools

Outlook

Excel

SAP ECC

SAP CIC

VBA

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Medtronic employs more than 90,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

We are looking for a Customer Service Representative with Italian to join our Order Validation team. The Order Validation team acts as a link between the Order Entry team, sales representatives, and other departments, ensuring smooth communication and resolving any issues related to orders. Key responsibilities include handling tasks and emails to resolve order discrepancies, updating missing information using available tools or by contacting customers, making changes to orders as requested by clients or sales representatives, checking order statuses, and providing customers with information on the expected delivery time.

Responsibilities may include the following and other duties may be assigned:

• Monitoring blocked orders and ensuring block lifting in a timely manner to enable prompt product shipment and invoicing
• Handling queries and maintaining smooth ongoing communication with internal stakeholders via Outlook or SAP CIC
• Handling reports & performing follow-up actions for open orders at agreed frequency and accuracy
• Close cooperation with internal & external stakeholders (Regional Offices, 3rd party Vendors, Sales, Pricing etc.)
• Working in SAP ECC/CRM CIC environment.

Required Knowledge and Experience:

• Spoken and written proficiency in English and in Italian (minimum B2 level)
• Ability to work under time constraints
• Minimum of 1 year of relevant experience in Customer Care Operations Departments
• Proficiency in using M.S. Office – Outlook, Excel and willingness to use new applications/tools
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills
• Team-player who at the same time works independently on moderately complex projects with general supervision
• Being willing to recommend enhancements in processes to solve problems or improve effectiveness
• Experience in using SAP (ECC, CIC) and Advanced Excel knowledge (VBA) is an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).