Credit Services Supervisor

PPD Medtronic Poland; Warszawa; Hybrid; PLN 144,000 - 216,000; Full time

Job summary

Medtronic Poland in Warsaw is seeking a Credit Services Supervisor to lead a team responsible for collections, portfolio management, and customer engagement. You will drive performance, implement automation and AI-enabled solutions, and partner with Finance, Customer Service, IT, and Process Excellence to improve efficiency and outcomes.

The role requires a Bachelor's degree with 3+ years in credit or finance operations, including supervisory responsibility, and strong experience with ERP

Qualifications

• Bachelor's degree and 3+ years of experience in credit, collections, accounts receivable or finance operations, including team leadership or supervisory responsibility.
• Experience managing operational performance through service, collection, ageing, productivity or quality metrics.
• Experience using ERP systems, reporting tools and workflow management platforms in a customer-facing finance environment.
• Demonstrated experience leading process improvement or operational transformation initiatives.
• Professional business-level English proficiency.

Responsibilities

• Lead day-to-day team performance across assigned customer portfolios, ensuring achievement of collection, service-level, quality and control objectives.
• Allocate workload and resources to balance customer requirements, operational priorities and business performance goals.
• Act as an escalation point for complex customer issues, high-risk accounts and operational challenges requiring supervisory intervention.
• Monitor portfolio and team performance metrics, identify trends and implement corrective actions to improve results.

Skills

Team leadership

Credit/AR experience

ERP systems

English proficiency

Education

Bachelor's degree

Tools

ERP systems

Workflow platforms

BI tools

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Credit Services is responsible for managing customer receivables, supporting cash-flow performance, resolving account-related issues and delivering high-quality customer experiences across assigned portfolios. The function partners closely with Finance, Customer Service, Cash Application, Process Excellence and other business stakeholders to drive operational effectiveness, maintain strong controls and support continuous improvement. The Credit Services Supervisor leads a team responsible for collections, portfolio management, customer engagement, operational governance and process execution. The role plays a key part in advancing digital workflows, automation and AI-enabled service delivery while ensuring compliant, accurate and customer-focused outcomes. This position is based in Warsaw, Poland and follows a flexible work model. Team members are expected to work onsite during the initial onboarding, training and certification period to support readiness and capability development. No travel is required for this role.

The Credit Services Supervisor is responsible for leading a team within a modern Credit Services environment, ensuring achievement of collection, service, quality and operational performance objectives. This role combines people leadership, portfolio oversight, process improvement and digital transformation responsibilities while supporting the adoption of automation and AI-enabled ways of working.

Primary Responsibilities

Lead day-to-day team performance across assigned customer portfolios, ensuring achievement of collection, service-level, quality and control objectives. Allocate workload and resources to balance customer requirements, operational priorities and business performance goals. Act as an escalation point for complex customer issues, high-risk accounts and operational challenges requiring supervisory intervention. Monitor portfolio and team performance metrics, identify trends and implement corrective actions to improve results. Drive adoption of approved digital tools, workflow automation and AI-enabled solutions to improve efficiency, productivity and customer outcomes. Partner with Finance, Customer Service, Cash Application, Information Technology and Process Excellence teams to resolve issues and support continuous improvement initiatives. Coach, develop and manage team members through performance feedback, skills development, cross-training and succession planning activities. Ensure compliance with operational controls, data-quality standards, documentation requirements and audit-readiness expectations.

Required Qualifications

Bachelor's degree and 3+ years of experience in credit, collections, accounts receivable or finance operations, including team leadership or supervisory responsibility. Experience managing operational performance through service, collection, ageing, productivity or quality metrics. Experience using enterprise resource planning (ERP) systems, reporting tools and workflow management platforms in a customer-facing finance environment. Demonstrated experience leading process improvement, workflow optimisation or operational transformation initiatives. Professional business-level English proficiency.

Preferred Qualifications

Experience leading collections, credit management or shared-services operations supporting multiple countries or regional portfolios. Experience implementing or driving adoption of automation, digital workflow or AI-enabled solutions within finance operations. Knowledge of accounts receivable processes, customer dispute management, cash-flow improvement practices and operational controls. Experience coaching and developing teams within a high-volume service or operations environment. Additional European language skills relevant to customer portfolio coverage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 144,000.00 PLN - 216,000.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [e-mail] To request removal of your personal information from our systems please email [e-mail].