Digital Trust and Safety Analyst with Dutch and English

Gdziepracujemy; Polska; On-site; PLN 131,000 - 197,000; Full time

Benefits offered by this job

Relocation bonus

Company-provided accommodation

Plane ticket

Taxi from airport

Hybrid work model

Fully paid training

Health insurance

Employee referral bonuses

Job summary

Telus Digital Bulgaria in Sofia is seeking a Digital Trust and Safety Analyst with Dutch and English to join our team. Relocation is supported and a training period precedes a hybrid work model in Sofia, with international exposure and growth opportunities.

You will review user-generated information for policy compliance, take action on violations, and continuously learn internal guidelines. Strong analytical skills and a detail-oriented mindset are essential.

Qualifications

• Ability to process sensitive information.
• Fluent in Dutch.
• B2+ English language skill.
• Knowledge of pop culture and global events relevant to served markets.

Responsibilities

• Review user-generated back-office information to ensure policy compliance.
• Take prompt and appropriate action on information that violates guidelines.
• Stay updated on internal policies to ensure accurate implementation.
• Identify and analyze patterns to proactively address potential risks.

Skills

Attention to detail

Decision justification

Pattern recognition

Time management

Fraud investigation experience

Job description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Analyst with Dutch and English you will be a part of a great team and all together will:

• Review user-generated back-office information to ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

We're looking for someone with:

• High attention to detail
• Ability to defend decisions and provide context in thought process
• Ability to identify patterns in behavior that can be leveraged for improved decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required Qualifications:

• Ability to process sensitive information
• Fluent in Dutch
• B2 or higher English language skill
• Knowledge of pop culture, global events, and culture of the market(s) you are serving

In return, we will give you:

• Relocation Bonus: €1,200 Gross (paid in 2 installations) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Accommodation during the 6-week training. After that, hybrid model with 2 days/month in the Sofia office (1 night at employee’s own cost)
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

About us:

Telus Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.