Avaloq Application Support Engineer – Incident & Production

HSBC; Kraków; On-site; PLN 195,000 - 257,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office setup allowance

Employee assistance program

Professional education support

Corporate events

Job summary

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre, delivering specialised services across banking and technology domains.

We seek an L2 Application Support Analyst/Engineer to manage production incidents on the Avaloq core platform, with a focus on incident lifecycle, health checks, and stakeholder communication. The role requires 5+ years in IT with banking domain experience, expertise in Avaloq Front Platform, PL-SQL, Oracle DB, and

Qualifications

• 5+ years’ IT experience in comparable application/support roles within the banking domain.
• Bachelor’s/Graduate degree.
• Knowledge of the Avaloq Front Platform.
• Proficiency in PL-SQL and basic knowledge of Oracle DB.
• Experience in handling production batch using tools like Control-M, Autosys, Zena.
• Understanding of ITIL processes: Incident, Problem, and Change Management.
• Fluency in spoken and written English.

Responsibilities

• Build and maintain strong functional knowledge of the applications and underlying data to complete impact analysis and troubleshoot issues, partnering with other IT and business teams where needed.
• Manage the incident lifecycle end-to-end, including timely triage, investigation, escalation, and closure in line with the incident management process.
• Raise and manage problem tickets (PRBs) where appropriate, ensuring all required teams and stakeholders are informed and engaged.
• Distinguish correctly between incidents and service requests and fulfil ad hoc small reporting requests.
• Own EOD batch processing in the production environment.
• Conduct daily health checks and application monitoring.
• Manage end-user expectations and maintain clear, regular communication with relevant stakeholders.

Skills

Analytical thinking

Problem-solving

Communication

English fluency

Education

Bachelor’s/Graduate degree

Tools

Avaloq Front Platform

Control-M

Autosys

Zena

Oracle DB

PL-SQL

Job description

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre, delivering specialised services across banking and technology domains.

We seek an L2 Application Support Analyst/Engineer to manage production incidents on the Avaloq core platform, with a focus on incident lifecycle, health checks, and stakeholder communication. The role requires 5+ years in IT with banking domain experience, expertise in Avaloq Front Platform, PL-SQL, Oracle DB, and