Automotive Diagnostics Specialist

MSX International; Warszawa; On-site; PLN 123,000 - 145,000; Full time

Benefits offered by this job

Global career opportunities

Regular training

Diverse team

Job summary

MSX International, a global automotive services provider, seeks an Automotive Diagnostics Specialist in Poland to support a premium automobile manufacturer. You will diagnose complex issues and assist the dealer network with rapid solutions.

You will work with workshop technicians, provide repair instructions via specified channels, and act as the interface between the manufacturer and dealers to develop robust solutions across the product range.

Qualifications

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer (Aftersales retail experience is an advantage).
• Confident in technical issue resolution and warranty procedures.
• Fluency in any CEE language and English is required.
• Very good verbal and written communication with high attention to detail.
• Ability to work on own initiative with proactive attitude.

Responsibilities

• Diagnose complex technical issues and provide expert assistance.
• Support the dealer network with quick solution finding for technical product issues.
• Collaborate with workshop technicians and dealerships; provide repair instructions via specified channels.
• Interface between the manufacturer and dealers to develop solutions for the product range.

Skills

Automotive experience

Customer relationship

Communication skills

English proficiency

Job description

• Compensation: PLN 11,000 - PLN 13,000 - monthly

Company Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across80+ countries.

Job Description

In your role as an Automotive Diagnostics Specialistfor an international premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.

What we offer

• Opportunity to work with one of the biggest OEM’s on the market.
• Regular training and access to global career opportunities/career progression.
• A professional but relaxed working environment, as part of a welcoming and diverse team.

Qualifications

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer,(Aftersales retail experience is an advantage)
• Confident in technical concern resolution and warranty procedures
• Fluency in any CEE language andEnglishis required
• Experience with a high-performing, collaborative, constructive peer group is a plus
• Very good verbal and written communication skills with high attention to detail
• Ability to work on own initiative with attention to detail with flexible and proactive personality
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Strong business acumen and customer focus

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.