Application Support with Chinese and English (M/K)

Experis; Gliwice; Hybrid; PLN 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Sports card

Private medical care

Group insurance

Holiday bonuses

Zusammenfassung

Experis is seeking an Application Support specialist fluent in English and Chinese to monitor, diagnose and resolve incidents across our client’s systems in Gliwice. You will coordinate with business, development and testing teams to ensure smooth operation and timely responses.

You will participate in releases, analyze logs, back up data, maintain the knowledge base, and provide on-call support when needed. A strong focus on accuracy and communication is essential.

Qualifikationen

• 3 years of experience in Application Support / O&M.
• Knowledge of Linux commands and HTTP/API basics.
• Basic SQL knowledge and MySQL preferred.
• Experience with CRM and monitoring tools.
• English B2 and Chinese B1/B2.
• Willingness to provide on-call support for incidents.

Aufgaben

• Daily operation and monitoring of application systems; diagnose incidents.
• Support business users in operating systems and resolve issues.
• Participate in release deployments, environment configuration and change management.
• Analyze logs and collaborate with development teams.
• Create backups and maintain documentation and knowledge base.
• Participate in testing, audits and data consistency verification.
• Collaborate with business, development and testing teams to monitor status.

Kenntnisse

Strong communication skills

Patience

Attention to detail

On-call support willingness

Tools

Monitoring tools

CRM systems

Operational platforms

Call Center systems

Jobbeschreibung

For our client we are looking for candidates for the position of Application Support with Chinese and English.

Job Tasks:

• Daily operation and monitoring of application systems, handling alerts, and promptly diagnosing and resolving incidents
• Providing support to business users in operating the systems and resolving functional and technical issues
• Participating in application release deployments, environment configuration, and change management processes
• Analyzing system logs, identifying interface-level errors, and working closely with the development team
• Creating and verifying data backups, as well as maintaining up-to-date documentation and the knowledge base
• Participating in testing, audits, and business data consistency verification
• Working closely with business, development, and testing teams to monitor and communicate system status

Requirements:

• 3 years of experience in a similar role (Application Support / O&M)
• Knowledge of basic Linux commands (log, process, and port analysis), as well as an understanding of HTTP protocol fundamentals and APIs
• Basic knowledge of relational databases (MySQL preferred) and the ability to write simple SQL queries
• Experience working with business systems (e.g. CRM, operational platforms, Call Center systems) and monitoring tools
• English B2 level,Chinese B1/B2 level
• Strong communication skills, patience, and attention to detail
• Willingness to provide occasional on-call support in the event of critical incidents

Offer:

• Stable employment and opportunities for professional growth in the dynamic High-Tech / ICT industry
• Access to a comprehensive benefits package, including a sports card, private medical care, and group insurance
• Holiday bonuses, vacation subsidies, and other benefits provided through the Company Social Benefits Fund (ZFŚS)

The offer applies to permanent work.