Application Support Consultant – Customer-Focused Tech Help

Unit4; Wrocław; On-site; PLN 80,000 - 120,000; Full time

Job summary

Unit4 is seeking an Application Support Consultant to be the first point of contact for customers on IT and business application questions. You will provide professional, efficient support to resolve cases and coordinate with colleagues and R&D as required.

You will investigate defects, document findings, and help identify service improvements while maintaining progress updates for customers and ensuring compliance with security and company procedures.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to document issues and communicate progress clearly.

Responsibilities

• Act as first point of contact for IT and Business Application questions.
• Progress issues to resolution, coordinating with colleagues and R&D as needed.
• Investigate and document defects and potential process improvements.
• Manage customer escalations and keep customers updated on progress.
• Adhere to company information security requirements and ISO standards.

Job description

Unit4 is seeking an Application Support Consultant to be the first point of contact for customers on IT and business application questions. You will provide professional, efficient support to resolve cases and coordinate with colleagues and R&D as required.

You will investigate defects, document findings, and help identify service improvements while maintaining progress updates for customers and ensuring compliance with security and company procedures.