APM Release Manager & Coordinator

GPC Global Technology Center; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

GPC Global Technology Center in Krakow is seeking an experienced Release Manager & Coordinator to define release standards, oversee production deployments, and liaise with clients. The role emphasizes process improvement, documentation, and ensuring ITIL v3 alignment across the organization.

You will collaborate with product and development teams, manage calendars, prepare PRRs, and publish release results, Go/No-Go decisions, and risk statements.

Qualifications

• Proven experience as Release Manager or Release Coordinator
• Ability to work outside normal hours for production deployments (evening CET)
• Excellent communication and interpersonal skills
• Proficiency with JIRA/Confluence project management tools

Responsibilities

• Define and document release standards compliant with ITIL v3
• Coordinate release across departments and manage calendar and PRR
• Communicate outcomes to clients and EU CAB; maintain RACI lists
• Publish release results and manage Go/No-Go meetings and war room

Skills

Release Management

Stakeholder Communication

ITIL v3 knowledge

JIRA/Confluence

Project Coordination

Tools

JIRA

Confluence

Job description

Genuine Parts Company founded in 1928 and based in Atlanta, Georgia, is a leading specialty distributor engaged in the distribution of automotive and industrial replacement parts and value-added services. The Company operates a global portfolio of businesses with more than 10,000 locations across the world, employing 60,000 people.

The GPC Global Technology Center in Krakow, established in 2022 by Genuine Parts Company is an innovative research and development facility supporting GPC’s digital transformation efforts.

The hub is focused on the development of advanced technologies and solutions that support GPC's operations and growth.

The GPC Global Technology Center team works on a wide range of projects assisting in areas such as e-commerce and data platforms, supply chain solutions, selling systems, and cyber security. This is home to a team of highly skilled IT engineers who are dedicated to driving innovation and delivering cutting-edge solutions for GPC.

Position Purpose:

We are seeking an experienced Release Manager & Coordinator to join our team. The ideal candidate will be responsible for defining release standards and processes as well as preparing and overseeing production deployments, communicating with clients, and proposing process improvements to enhance efficiency and productivity.

Key Areas of Responsibilities for Release Management

Define and Document Standards

• Establish and document release and production change standards and ensure they are compliant with ITIL v3

Process Alignment

• Ensure alignment of release and change management processes across departments (incl. Compliance)
• Coordinate dependencies within and between teams
• Analyze existing processes and identify areas for improvement, proposing actionable solutions to enhance overall efficiency
• Align with the AAG ITIL v3 standards as published by the EU CoE

Documentation Ownership

• Maintain and update Production Readiness Review (PRR) content, Confluence release templates and Communication templates

Calendar Management

• Own and publish the release and change calendar

Communications Management

• Communicate outcomes of meetings and results of releases/changes
• Serve as the primary point of contact for clients regarding change initiatives, providing timely updates and addressing concerns

Maintain RACI Lists

• Keep RACI lists updated for all aspects of release, change, and communications.

Key Areas of Responsibilities for Release Coordination

• Collaborate with Product and Development teams to determine release versions and dates.

Content Management

• Create and manage content on Confluence release pages.

PRR Management

• Create Production Readiness Review tasks and oversee reviews.
• Ensure completion of each PRR item

Meeting Coordination

• Schedule Go/No-Go and release meetings, including the coordination of a release "war room"

Publishing Results

• Publish Go/No-Go results, outlining:
• PRR review outcomes
• Release contents
• Risk and confidence statements

Communications Management

• Manage all release communications and channels during a release as per the Communications RACI framework.
• Communicate upcoming changes and releases to the EU CAB

Testing Evidence

• Document and publish production testing evidence.
• Declare releases as "positively released" or document reasons for aborted releases, including bugs raised and rollback results.
• Proven experience as a Release Manager, Release Coordinator or similar role
• Ability to work outside of typical business hours (production deployments take place evenings CET time zone)
• Excellent communication and interpersonal skills
• Proficiency in project management tools (especially JIRA/Confluence)