APM Technical Business Analist

Global Technology Center; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

The GPC Global Technology Center in Krakow is seeking a Technical Business Analyst to support the Commerce Services platform for B2B and B2C storefronts. You will translate business needs into well-formed epics, user stories, and acceptance criteria, collaborating with Product Owner, engineers, QA, and UX to ensure clear requirements.

In this role you will document rules, flows, and integrations across ERP, PIM, search platforms, and other commerce components, while maintaining traceability and

Qualifications

• 3–5+ years of professional experience in a technical delivery role.
• 2–3 years in a Business Analyst, Systems Analyst, or similar role.
• High proficiency in technical writing with ability to produce clear, precise requirements.
• Experience translating business requirements into detailed user stories, functional requirements, and acceptance criteria.
• Basic working knowledge of Java, JavaScript, or Python and SQL; familiarity with NoSQL databases.
• Understanding of microservices, API-based integrations, and release processes (REST/OpenAPI; GraphQL a plus).
• Experience with e-commerce platforms and core commerce capabilities; automotive industry experience preferred.
• Knowledge of Jira for backlog management and Agile/Scrum delivery.

Responsibilities

• Analyze, clarify, and document requirements for commerce domain services supporting B2B and B2C storefronts and internal tools.
• Create and maintain system diagrams, data flows, process flows, and acceptance criteria.
• Participate in Scrum ceremonies and support backlog readiness.
• Provide functional clarification to development and QA teams; assist with defect analysis and business acceptance.
• Document API and system integration requirements across ERP, PIM, search platforms, and other components.

Skills

Technical writing

Backlog refinement

User stories

Agile/Scrum

Requirements analysis

Communication

Problem solving

Cross-functional collaboration

Tools

Jira

OpenAPI

REST

Job description

Company Background:Genuine Parts Company founded in 1928 and based in Atlanta, Georgia, is a leading specialty distributor engaged in the distribution of automotive and industrial replacement parts and value-added services. The Company operates a global portfolio of businesses with more than 10,000 locations across the world, employing 60,000 people.The GPC Global Technology Center in Krakow, established in 2022 by Genuine Parts Company is an innovative research and development facility supporting GPC’s digital transformation efforts.The hub is focused on the development of advanced technologies and solutions that support GPC's operations and growth.The GPC Global Technology Center team works on a wide range of projects assisting in areas such as e-commerce and data platforms, supply chain solutions, selling systems, and cyber security. This is home to a team of highly skilled IT engineers who are dedicated to driving innovation and delivering cutting-edge solutions for GPC.Position Purpose:As a Technical Business Analyst, you will be an integral part of our growing eCommerce organization and support the functional analysis and delivery of our Commerce Services platform.You will work closely with the Product Owner to analyze, clarify, and document requirements for commerce domain services supporting B2B and B2C storefronts, as well as internal sales tools. You will collaborate with engineers, Tech Leads, Architects, QA specialists, UX specialists, and business stakeholders to ensure business processes, system behavior, integrations, and user experiences are clearly understood.You will help transform early-stage ideas, ambiguous business needs, and UX designs into well-structured epics, development-ready user stories, and precise acceptance criteria. This includes documenting business rules, process flows, system interactions, dependencies, edge cases, data requirements, and non-functional requirements.A key part of the role is creating and maintaining clear technical and functional documentation. You will use system diagrams, flowcharts, sequence diagrams, process flows, and other visual models to communicate complex requirements and system behavior effectively.You will actively participate in Scrum ceremonies, including discovery sessions, backlog refinement, sprint planning, reviews, and retrospectives. You will support the Product Owner in maintaining backlog readiness and ensuring that planned work meets the team’s Definition of Ready.You will also analyze API and system-integration requirements and document dependencies across systems such as ERP integrations, PIM, search platforms, and other components of the commerce ecosystem.Throughout delivery, you will provide functional clarification to development and QA teams, support defect analysis, validate delivered functionality against agreed requirements, and assist with business acceptance activities.Working within the product direction and priorities established by the Product Owner, you will act as a bridge between technical and non-technical stakeholders. Your focus will be on requirements quality, functional clarity, visual documentation, traceability, and effective Scrum delivery.Requirements:3–5+ years of professional experience, including 2–3 years in a Business Analyst, Systems Analyst, or similar technical delivery roleHigh proficiency in technical writing, with the ability to produce clear, precise, and development-ready requirementsExperience working within cross-functional Scrum teams and collaborating with Product Owners, engineers, architects, QA specialists, UX specialists, and business stakeholdersProven ability to translate business requirements into detailed user stories, functional requirements, business rules, process flows, and clear acceptance criteriaBasic working knowledge of Java, JavaScript, or Python and working knowledge of relational databases and SQL, with familiarity with NoSQL databases; previous hands-on development experience is a plusAbility to understand solutions from a high-level architectural and system-integration perspective; technical or engineering background preferredStrong ability to create and maintain system diagrams, process flows, sequence diagrams, flowcharts, data flows, and logical modelsAbility to analyze ambiguous business needs and create structured requirements from an early or unclear starting pointExperience with e-commerce platforms and understanding of core commerce capabilities, including catalog, pricing, cart, checkout, orders, promotions, and integrations; Automotive-industry experience is preferredStrong working knowledge of Jira, including story creation, backlog refinement, estimation support, reporting, and workflow managementUnderstanding of microservices architecture, API-based integrations, API versioning, and release processes, including REST and OpenAPI; GraphQL is a plusExperience identifying requirement gaps, dependencies, edge cases, data requirements, and non-functional requirementsStrong understanding of the software development lifecycle and Agile/Scrum delivery processesExperience supporting functional testing, defect analysis, and business acceptance activitiesStrong analytical and organizational skills – maintains clear requirements, documentation, and traceabilityExcellent communication skills – facilitates collaboration between technical and non-technical stakeholdersDetail-oriented mindset – identifies gaps, inconsistencies, dependencies, and edge cases before development beginsNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.