APM Technical Business Analist

POL GPC Global Technology Center; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

GPC Global Technology Center in Krakow is seeking a Technical Business Analyst to support the Commerce Services platform for B2B and B2C storefronts. You’ll document requirements, write development-ready user stories, and define acceptance criteria, collaborating with engineers, QA, UX, and stakeholders within an Agile Scrum setup.

You will articulate business rules, data needs, and non-functional requirements, maintain clear system diagrams and process flows, and help ensure backlog readiness

Qualifications

• 3–5+ years of professional experience in a Business Analyst, Systems Analyst, or similar technical delivery role.
• High proficiency in technical writing, with ability to produce clear, precise requirements ready for development.
• Experience in cross-functional Scrum teams with Product Owners, engineers, QA, UX, and stakeholders.
• Proven ability to translate business requirements into detailed user stories, functional requirements, and acceptance criteria.
• Basic knowledge of Java, JavaScript, or Python and relational databases; familiarity with NoSQL; hands-on development is a plus.

Responsibilities

• Clarify, document, and manage requirements for commerce domain services supporting B2B and B2C storefronts.
• Create epics, user stories, and acceptance criteria; maintain traceability and documentation artifacts.
• Analyze API and system-integration requirements; document dependencies across ERP, PIM, search platforms, and other components.
• Support Product Owner in backlog readiness; verify delivered functionality aligns with requirements.
• Communicate clearly with engineers, QA, and business stakeholders throughout Scrum ceremonies.

Skills

Technical writing

Business analysis

Agile/Scrum

SQL

NoSQL familiarity

Cross-functional collaboration

System diagrams/flows

Documentation quality

Communication skills

Attention to detail

E-commerce knowledge

Automotive-industry familiarity

Tools

Jira

REST/OpenAPI

GraphQL

API versioning

Job description

Company Background

Genuine Parts Company founded in 1928 and based in Atlanta, Georgia, is a leading specialty distributor engaged in the distribution of automotive and industrial replacement parts and value-added services. The Company operates a global portfolio of businesses with more than 10,000 locations across the world, employing 60,000 people. The GPC Global Technology Center in Krakow, established in 2022 by Genuine Parts Company is an innovative research and development facility supporting GPC’s digital transformation efforts. The hub is focused on the development of advanced technologies and solutions that support GPC's operations and growth. The GPC Global Technology Center team works on a wide range of projects assisting in areas such as e-commerce and data platforms, supply chain solutions, selling systems, and cyber security. This is home to a team of highly skilled IT engineers who are dedicated to driving innovation and delivering cutting-edge solutions for GPC.

Position Purpose

As a Technical Business Analyst, you will be an integral part of our growing eCommerce organization and support the functional analysis and delivery of our Commerce Services platform. You will work closely with the Product Owner to analyze, clarify, and document requirements for commerce domain services supporting B2B and B2C storefronts, as well as internal sales tools. You will collaborate with engineers, Tech Leads, Architects, QA specialists, UX specialists, and business stakeholders to ensure business processes, system behavior, integrations, and user experiences are clearly understood. You will help transform early-stage ideas, ambiguous business needs, and UX designs into well-structured epics, development-ready user stories, and precise acceptance criteria. This includes documenting business rules, process flows, system interactions, dependencies, edge cases, data requirements, and non-functional requirements. A key part of the role is creating and maintaining clear technical and functional documentation. You will use system diagrams, flowcharts, sequence diagrams, process flows, and other visual models to communicate complex requirements and system behavior effectively. You will actively participate in Scrum ceremonies, including discovery sessions, backlog refinement, sprint planning, reviews, and retrospectives. You will support the Product Owner in maintaining backlog readiness and ensuring that planned work meets the team’s Definition of Ready. You will also analyze API and system-integration requirements and document dependencies across systems such as ERP integrations, PIM, search platforms, and other components of the commerce ecosystem. Throughout delivery, you will provide functional clarification to development and QA teams, support defect analysis, validate delivered functionality against agreed requirements, and assist with business acceptance activities. Working within the product direction and priorities established by the Product Owner, you will act as a bridge between technical and non-technical stakeholders. Your focus will be on requirements quality, functional clarity, visual documentation, traceability, and effective Scrum delivery.

Requirements

• 3–5+ years of professional experience, including 2–3 years in a Business Analyst, Systems Analyst, or similar technical delivery role
• High proficiency in technical writing, with the ability to produce clear, precise, and development-ready requirements
• Experience working within cross-functional Scrum teams and collaborating with Product Owners, engineers, architects, QA specialists, UX specialists, and business stakeholders
• Proven ability to translate business requirements into detailed user stories, functional requirements, business rules, process flows, and clear acceptance criteria
• Basic working knowledge of Java, JavaScript, or Python and working knowledge of relational databases and SQL, with familiarity with NoSQL databases; previous hands-on development experience is a plus
• Ability to understand solutions from a high-level architectural and system-integration perspective; technical or engineering background preferred
• Strong ability to create and maintain system diagrams, process flows, sequence diagrams, flowcharts, data flows, and logical models
• Ability to analyze ambiguous business needs and create structured requirements from an early or unclear starting point
• Experience with e-commerce platforms and understanding of core commerce capabilities, including catalog, pricing, cart, checkout, orders, promotions, and integrations; Automotive-industry experience is preferred
• Strong working knowledge of Jira, including story creation, backlog refinement, estimation support, reporting, and workflow management
• Understanding of microservices architecture, API-based integrations, API versioning, and release processes, including REST and OpenAPI; GraphQL is a plus
• Experience identifying requirement gaps, dependencies, edge cases, data requirements, and non-functional requirements
• Strong understanding of the software development lifecycle and Agile/Scrum delivery processes
• Experience supporting functional testing, defect analysis, and business acceptance activities
• Strong analytical and organizational skills – maintains clear requirements, documentation, and traceability
• Excellent communication skills – facilitates collaboration between technical and non-technical stakeholders
• Detail-oriented mindset – identifies gaps, inconsistencies, dependencies, and edge cases before development begins

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.