Airline IT Support Specialist - Equity & On-Call Ready

FLYR; Kraków; On-site; PLN 110,000 - 170,000; Full time

Benefits offered by this job

Equity in Series D startup

Complimentary Lunch

Medical care

Life Insurance

Top-quality tech equipment

Annual educational fund

Sports card

Job summary

FLYR is seeking an Application Support Specialist in Kraków to ensure uninterrupted operation of critical software systems in the airline industry. You will respond to production incidents, diagnose issues, and provide essential support to airline staff and end-users in a fast-paced environment.

The role requires 2+ years in IT, a CS/IT degree, strong problem-solving, English communication, and the ability to work under pressure.

Qualifications

• 2+ years of IT experience.
• Bachelor's degree in computer science, information technology, or related field (or equivalent).
• Experience in application support, preferably in airline industry.
• Troubleshooting and problem solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Ability to read scripts in XML/JSON/Python.
• Basic API knowledge.
• Experience in Git.
• Intermediate SQL knowledge.
• Comfortable pairing with AI tools to analyze logs.
• Readiness for compensated on-call duties.
• Can-do attitude.
• Good English written and spoken.

Responsibilities

• Respond to and resolve production incidents to minimize downtime.
• Prioritize issues by severity and impact.
• Investigate and troubleshoot technical issues.
• Collaborate with cross-functional teams to resolve problems.
• Document resolution steps and maintain knowledge base.
• Provide clear technical guidance to staff and end-users.
• Communicate with non-technical stakeholders to gather info.
• Assist in deployment of updates and patches.
• Identify performance improvement opportunities with dev teams.
• Ensure compliance with industry standards and security protocols.

Skills

Troubleshooting

Problem solving

Communication

English proficiency

Shell scripting

XML/JSON/Python

On-call readiness

AI log analysis

Git

SQL

Education

Bachelor's degree in CS/IT or equivalent

Tools

Git

Apache Airflow

DataDog

Cloud platforms

Job description

FLYR is seeking an Application Support Specialist in Kraków to ensure uninterrupted operation of critical software systems in the airline industry. You will respond to production incidents, diagnose issues, and provide essential support to airline staff and end-users in a fast-paced environment.

The role requires 2+ years in IT, a CS/IT degree, strong problem-solving, English communication, and the ability to work under pressure.