CS Admin Specialist

Ryanair Group Holdings; Warszawa; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Ryanair are recruiting for a CS Admin Specialist to support the management, coordination and processing of claims across several jurisdictions in the Ryanair network. The role is based in our inner-city Warsaw office and offers a modern, fast-paced environment with a hybrid working model.

Fluency in English is essential along with strong MS Office skills and excellent organizational and communication abilities.

Qualifications

• Fluency in English (written and spoken) is required.
• Strong knowledge of Microsoft Office suite.
• Excellent organizational and verbal/written communication skills.
• Ability to work under pressure while remaining diplomatic and tactful.

Responsibilities

• Support the CS team handling EU261 & Montreal Convention claims and other consumer matters.
• Respond to written correspondence in line with service levels and procedures.
• Understand and interpret claims and different kinds of correspondence.
• Work to weekly deadlines in a dynamic environment.
• Liaise with lawyers regularly.
• Report problems to management and propose solutions.
• Keep records, databases and systems up to date and ensure timely payment of settlements.
• Occasional ad hoc duties to support the team.

Skills

Fluent English

Strong communication

Organizational skills

Teamwork

Detail oriented

Under pressure

Independent worker

Tools

Microsoft Office

Job description

Ryanair are currently recruiting for aCS Admin Specialistto join Europe's Largest Airline Group!

This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.

At Ryanair, our significant growth has led to more support and advice being sought from our Customer Service team. We are currently recruiting for an enthusiastic CS Admin Support Specialist to support the management, coordination, and processing of claims across several jurisdictions in the Ryanair network.

This is a great opportunity to be part of a busy Customer Service team at Europe's number one airline in a fast-paced multicultural environment. The position will be based at our inner-city office in Warsaw.

Job Description

• Supporting the CS team handling EU261 & Montreal Convention claims and other consumer matters.
• Responsibility for responding to written correspondence in line with the Customer Service Department's service levels and procedures.
• Understand and interpret claims and different kind of correspondence.
• Working to weekly deadlines in a dynamic environment.
• Liaising with lawyers on a regular basis.
• Reporting and communicating to management on problems which arise and suggest solutions on how to overcome them.
• Keeping records, databases and systems maintained up to date and ensure the timely payment of financial settlements.
• Occasional ad hoc duties will be required to support the team.

Qualifications

• Fluency in English, both written and spoken, and another European language would be an advantage.
• Good knowledge of Microsoft Office suite.
• Excellent organisational, written, and verbal communication skills.
• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure.
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company.
• Ability to work independently and as part of a team.
• Detail orientated; ability to complete large volume of work quickly.
• Previous experience in a similar Customer Service role would be a distinct advantage.

Additional Information

• We promote innovation, all our teams are Agile and several PoCs of new technologies or innovative ideas are launched every week.
• A competitive but flexible technical career plan
• We believe in an hybrid working model, you can work up to 2 days per week remote, but you are also going to enjoy the excellent work environment at our modern offices in the heart of Warsaw.
• Travel discounts (of course!).