Airline IT: Application Support Engineer — Equity + Growth

FLYR, Inc.; Kraków; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Equity in Series D startup with high成长

Complimentary Lunch (in-office)

Sports card

Medical care

Life Insurance

Top-quality tech equipment

Annual educational fund

Many more!

Job summary

FLYR in Kraków, Poland is seeking an Application Support Specialist for the IT airline industry. You will ensure uninterrupted operation of critical software systems, resolve incidents, and provide essential support to airline staff and end-users in a fast-paced environment.

Join a collaborative team, tackle technical challenges, deploy updates, and help improve performance while adhering to security standards and SLAs.

Qualifications

• 2+ years of IT experience and application support background.
• Bachelor's degree in computer science, information technology, or related field (or equivalent).
• Experience in application support, preferably in the airline industry and familiar with incident management.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to read and investigate scripts in XML/JSON/Python.
• Basic API knowledge and experience with GIT.
• Intermediate SQL knowledge.
• Comfortable pairing with AI tools to speed up analysis of logs and docs.
• Readiness for compensated on-call duties.
• Strong English written and verbal communication skills.

Responsibilities

• Respond to and resolve production incidents with minimal downtime.
• Prioritize issues based on severity and impact to SLA/SLOs.
• Investigate, diagnose, and troubleshoot issues reported by staff or end-users.
• Collaborate with cross-functional teams to resolve complex problems.
• Document resolution steps and maintain a knowledge base.
• Provide technical support to staff and end-users with clear instructions.
• Communicate effectively with non-technical stakeholders to gather info.
• Assist in deploying software updates, patches, and enhancements.
• Identify opportunities for performance improvement with development teams.
• Ensure compliance with industry standards and security protocols.

Skills

IT experience

Application support

Incident management

Troubleshooting

English communication

XML/JSON scripting

API knowledge

GIT

SQL knowledge

AI tooling

On-call readiness

Education

Bachelor's degree in CS/IT

Tools

GIT

SQL tooling

Job description

FLYR in Kraków, Poland is seeking an Application Support Specialist for the IT airline industry. You will ensure uninterrupted operation of critical software systems, resolve incidents, and provide essential support to airline staff and end-users in a fast-paced environment.

Join a collaborative team, tackle technical challenges, deploy updates, and help improve performance while adhering to security standards and SLAs.