AI-Powered Customer Experience Specialist

WNS Global Services; Gdynia; On-site; PLN 40,000 - 60,000; Full time

Job summary

WNS Global Services in Poland is seeking a customer service professional to handle incoming inquiries via phone and email, focusing on credit lines, onboarding, invoices, and account changes. The role involves coordinating across onboarding, billing, and disputes to ensure accurate processing and timely responses.

You will support cash application and AR activities, including portal payments and research, and contribute to system governance by addressing issues and spam notices.

Responsibilities

• Act as single entry point for all cases (emails and calls) related to customer service.
• Provide credit line information, increases and status updates.
• Support onboarding, validation calls, and card-related projects.
• Handle invoice management: authorizations, billing, and processing.
• Support disputes, account changes, merchant reimbursements, and web/portal tasks.
• Assist cash application and AR with invoices and portal payments.
• Support system issues/notices and spam governance.

Job description

WNS Global Services in Poland is seeking a customer service professional to handle incoming inquiries via phone and email, focusing on credit lines, onboarding, invoices, and account changes. The role involves coordinating across onboarding, billing, and disputes to ensure accurate processing and timely responses.

You will support cash application and AR activities, including portal payments and research, and contribute to system governance by addressing issues and spam notices.