Customer Service Agent with Lithuanian

WNS Global Services; Gdynia; On-site; PLN 40,000 - 60,000; Full time

Job summary

WNS Global Services in Poland is seeking a customer service professional to handle incoming inquiries via phone and email, focusing on credit lines, onboarding, invoices, and account changes. The role involves coordinating across onboarding, billing, and disputes to ensure accurate processing and timely responses.

You will support cash application and AR activities, including portal payments and research, and contribute to system governance by addressing issues and spam notices.

Responsibilities

• Act as single entry point for all cases (emails and calls) related to customer service.
• Provide credit line information, increases and status updates.
• Support onboarding, validation calls, and card-related projects.
• Handle invoice management: authorizations, billing, and processing.
• Support disputes, account changes, merchant reimbursements, and web/portal tasks.
• Assist cash application and AR with invoices and portal payments.
• Support system issues/notices and spam governance.

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Your responsibilities

• Act as a single point of entry for all cases (both emails and calls) related to:
• Customer service support for providing credit line amounts, requests for an increase, and status
• Launch activities that include customer service support for onboarding, validation calls, special projects and cards
• Invoice management activities that include customer service support for authorizations, billing management, and invoice processing
• Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities
• Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research
• Process and system governance activities to include customer service support for system issues/notices and spam