AI-Driven Customer Success Manager

Zohorecruit; Polska; Hybrid; PLN 45,000 - 85,000; Full time

Job summary

Tars is seeking a proactive Customer Success Manager to drive value in existing customer accounts. You will onboard clients, collaborate with product and tech teams for integrations, and maintain proactive engagement with customers to deliver insights and ensure renewals.

Ideal candidates will have 2+ years in customer-facing roles, strong communication and analytical skills, and experience with CRM tools like HubSpot, plus familiarity with Google Sheets and Excel.

Qualifications

• 2+ years in a customer-facing role with technical/product support experience.
• Strong communication, presentation and analytical abilities.
• Hands-on with Google Sheets, Excel, CRM (HubSpot) and any project management tool.
• Basic understanding of LLMs and generative AI.

Responsibilities

• Onboarding and implementation: help customers implement the solution with the solutions team.
• Liaise with external and internal stakeholders to assist with integrations and deployments.
• Proactive approach: manage escalations, meet support SLAs, and provide meaningful insights.
• Drive quarterly and executive business reviews to showcase value and support renewal.
• Act as a conversational AI expert, analyzing data and proposing next steps to increase value.

Skills

Communication

Presentation

Analytical skills

CRM usage

Tools

Google Sheets

Microsoft Excel

HubSpot CRM

Project management tools

Job description

Tars is seeking a proactive Customer Success Manager to drive value in existing customer accounts. You will onboard clients, collaborate with product and tech teams for integrations, and maintain proactive engagement with customers to deliver insights and ensure renewals.

Ideal candidates will have 2+ years in customer-facing roles, strong communication and analytical skills, and experience with CRM tools like HubSpot, plus familiarity with Google Sheets and Excel.