Polish Market Technical CSM — AI SaaS, Ownership & Growth

fonio; Warszawa; Sur place; PLN 206 000 - 306 000; Plein temps

Avantages offerts par ce poste

Equity

Equipment provided

Poland market ownership

Transparency culture

Office in Vienna or Warsaw

Résumé du poste

fonio is seeking a Technical Customer Success Manager for the Polish market. You will own success, satisfaction, and retention for SMB customers from onboarding to renewal, engaging via calls and meetings, and guiding setup improvements.

You will troubleshoot using API docs and logs, work with n8n/make.com/codex, and coordinate with developers for more complex configurations. Polish native with strong English is preferred.

Qualifications

• 2-5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role.
• Ideally a strong technical understanding — comfortable parsing API documentation and error logs to troubleshoot customer setup issues independently.
• Experience with tools like n8n, make.com, codex or similar.
• Native Polish, strong English skills.

Responsabilités

• Own a portfolio of Polish SMB customers across their lifecycle with fonio.
• Spend most time on calls and meetings with customers to build relationships, surface value, and keep them engaged.
• Run regular check-ins and proactive calls based on usage signals and opportunities.
• Work with clear playbooks and room to test initiatives to improve outcomes.
• Maximize value generated from each customer in your portfolio.
• Assist customers in setting up their AI assistant and coordinate with developers for complex setups.
• Own churn within your cohort by spotting risks early and acting on them.
• Work autonomously in HubSpot to manage activities.

Connaissances

Customer Success

Account Management

SaaS

Outils

n8n

make.com

codex

Description du poste

fonio is seeking a Technical Customer Success Manager for the Polish market. You will own success, satisfaction, and retention for SMB customers from onboarding to renewal, engaging via calls and meetings, and guiding setup improvements.

You will troubleshoot using API docs and logs, work with n8n/make.com/codex, and coordinate with developers for more complex configurations. Polish native with strong English is preferred.