AI-Driven Customer Success & Experience Specialist

Cisco; Kraków; On-site; PLN 461,000 - 691,000; Full time

Job summary

Cisco’s Customer Experience (CX) team leads digital transformation by enabling seamless software adoption and value realization for our customers. This role partners with Sales, Engineering, and Partners to accelerate deployments, optimize outcomes, and craft predictive experiences in the AI era.

You will serve as a trusted technical advisor for enterprise accounts, conducting adoption planning, workshops, and scalable insights while bridging customer needs with Cisco Product teams across

Qualifications

• Bachelor's degree or equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field; CCNP in Data Center, Service Provider or Routing & Switching also acceptable
• Minimum 8 years of experience in technical consulting or direct customer interfacing/engagement with deep understanding of Data Center methodologies
• Experience configuring, supporting and troubleshooting data center networks and data center design/deployment
• Deep hands-on expertise in modern data center infrastructure, including core networking protocols (BGP, QoS, switching) and technologies (SAN, GPUs, FPGAs), virtualization and containers (Kubernetes, OpenShift, OpenStack) or data center overlays (VXLAN EVPN, GENEVE)

Responsibilities

• Lead complex adoption strategies across enterprise customers using AI analytics to guide planning and lifecycle delivery
• Coordinate TAP execution across cross-functional teams, aligning with renewal motions and expansion goals
• Facilitate executive briefings, architecture workshops, and scaled Insight Series to empower customer teams
• Integrate telemetry and AI models to detail known-good patterns and resolve blockers
• Translate field signals into product improvements in collaboration with Product Engineering and Sales
• Mentor regional and global teams to grow the CSS community

Skills

Data Center Networking

Data Center Technologies

BGP QoS Switching

Kubernetes OpenShift OpenStack

Education

Bachelor's degree or equivalent in CS/CE/EE

CCNP in Data Center/Service Provider/Routing & Switching

Tools

Red Hat

Kubernetes

OpenShift

OpenStack

Job description

Cisco’s Customer Experience (CX) team leads digital transformation by enabling seamless software adoption and value realization for our customers. This role partners with Sales, Engineering, and Partners to accelerate deployments, optimize outcomes, and craft predictive experiences in the AI era.

You will serve as a trusted technical advisor for enterprise accounts, conducting adoption planning, workshops, and scalable insights while bridging customer needs with Cisco Product teams across