Administrative Coordinator, Recovery & Customer Care

TechTree; Kraków; Hybrid; PLN 60,000 - 85,000; Full time

Job summary

TechTree in Kraków is seeking an Administration Assistant to support the Recovery & Customer Care team. You will provide administrative help, engage with internal and external stakeholders, and assist with tasks and projects from the Recovery & Customer Care Manager.

The role emphasizes handling communications, confidentiality, and proactive process improvement, with fluent Polish and English required to ensure smooth daily operations and a positive customer experience.

Qualifications

• Ability to manage multiple tasks, prioritise effectively, and meet deadlines.
• Strong verbal and written communication, including handling customer interactions.
• Thorough and accurate in task completion, ensuring all details are managed.
• Ability to address and resolve issues independently, ensuring the smooth operation of daily activities.
• Capability to handle sensitive information responsibly.
• Competence in using office software and tools.
• Ability to build and maintain professional relationships with stakeholders.
• Proactive approach with a continuous improvement mindset.
• Fluency in Polish and English (required).

Responsibilities

• Handle inbound and outbound communications, including phone calls and emails.
• Coordinate tasks and projects as assigned by the Recovery & Customer Care Manager.
• Engage with internal and external stakeholders to manage and resolve issues.
• Ensure confidentiality in handling sensitive information.
• Assist with various credit-related activities and tasks as required.
• Represent the company professionally in all interactions, ensuring a positive customer experience.

Skills

Multitasking

Communication

Detail-oriented

Issue resolution

Stakeholder management

Office software

Professional relationships

Proactive mindset

Polish/English bilingual

Tools

MS Office

Job description

TechTree in Kraków is seeking an Administration Assistant to support the Recovery & Customer Care team. You will provide administrative help, engage with internal and external stakeholders, and assist with tasks and projects from the Recovery & Customer Care Manager.

The role emphasizes handling communications, confidentiality, and proactive process improvement, with fluent Polish and English required to ensure smooth daily operations and a positive customer experience.