Administration Assistant

TechTree; Kraków; Hybrid; PLN 60,000 - 85,000; Full time

Job summary

TechTree in Kraków is seeking an Administration Assistant to support the Recovery & Customer Care team. You will provide administrative help, engage with internal and external stakeholders, and assist with tasks and projects from the Recovery & Customer Care Manager.

The role emphasizes handling communications, confidentiality, and proactive process improvement, with fluent Polish and English required to ensure smooth daily operations and a positive customer experience.

Qualifications

• Ability to manage multiple tasks, prioritise effectively, and meet deadlines.
• Strong verbal and written communication, including handling customer interactions.
• Thorough and accurate in task completion, ensuring all details are managed.
• Ability to address and resolve issues independently, ensuring the smooth operation of daily activities.
• Capability to handle sensitive information responsibly.
• Competence in using office software and tools.
• Ability to build and maintain professional relationships with stakeholders.
• Proactive approach with a continuous improvement mindset.
• Fluency in Polish and English (required).

Responsibilities

• Handle inbound and outbound communications, including phone calls and emails.
• Coordinate tasks and projects as assigned by the Recovery & Customer Care Manager.
• Engage with internal and external stakeholders to manage and resolve issues.
• Ensure confidentiality in handling sensitive information.
• Assist with various credit-related activities and tasks as required.
• Represent the company professionally in all interactions, ensuring a positive customer experience.

Skills

Multitasking

Communication

Detail-oriented

Issue resolution

Stakeholder management

Office software

Professional relationships

Proactive mindset

Polish/English bilingual

Tools

MS Office

Job description

We're an international fintech lender on a mission to make funding faster and simpler for small businesses, already operating in 11 countries. We're now launching in Kraków, and we're looking for people who want to build something new: the chance to help shape how we grow here from day one, with real ownership and room to develop as the team scales.

The role

The Administration Assistant will play a vital role in supporting the Recovery & Customer Care team. This role focuses on providing administrative assistance to ensure team performance is maximised. The position involves direct engagement with internal and external stakeholders, assisting with inbound and outbound communication, and managing various tasks and projects assigned by the Recovery & Customer Care Manager.

What you bring

Ability to manage multiple tasks, prioritise effectively, and meet deadlines

Strong verbal and written communication, including handling customer interactions

Thorough and accurate in task completion, ensuring all details are managed

Ability to address and resolve issues independently, ensuring the smooth operation of daily activities

Capability to handle sensitive information responsibly

Competence in using office software and tools

Ability to build and maintain professional relationships with stakeholders

Proactive approach with a continuous improvement mindset

Fluency in Polish and English (required)

What you'll do

Handle inbound and outbound communications, including phone calls and emails

Coordinate tasks and projects as assigned by the Recovery & Customer Care Manager

Engage with internal and external stakeholders to manage and resolve issues

Ensure confidentiality in handling sensitive information

Assist with various credit-related activities and tasks as required

Represent the company professionally in all interactions, ensuring a positive customer experience