Account Manager (Polish)

fonio; Warszawa; On-site; PLN 239,000 - 304,000; Full time

Benefits offered by this job

On-site in Warsaw

Top equipment

Short decision paths

Collaboration with Product

Job summary

fonio is seeking an account management and customer success professional to own an existing portfolio in a fast-scaling AI startup in Warsaw. You will manage the customer lifecycle, drive expansion, renewals, onboarding, and product adoption across accounts.

You will collaborate closely with Product, Marketing, and Customer Success to maintain a clean CRM, forecast revenue, and hit quarterly quotas through upsell opportunities and proactive support.

Qualifications

• At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus).
• Experience in upselling, renewals, or expansion revenue across existing customers.
• Strong product and technology understanding; AI-savvy.
• Structured working style, ownership mindset, and customer focus.
• Native-level Polish, confident in calls, reviews & demos.

Responsibilities

• Own expansion revenue within your customer portfolio and drive upsell opportunities.
• Manage the existing-customer lifecycle and be the primary contact across accounts.
• Conduct reviews, discovery and upsell conversations with customers.
• Collaborate with Success, Product and Marketing to maintain forecasts and pipeline.

Skills

B2B SaaS sales

Account management

Customer success

Upselling & renewals

Polish (native)

Product & tech understanding

Job description

About fonio

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential.

You regularly run review, discovery, and upsell conversations with existing customers, analyze their usage, and demonstrate how our AI can automate further processes and deliver measurable impact.

You own expansion revenue within your customer portfolio — from upgrades and add-ons to renewals — working toward clear monthly and quarterly quotas.

Alongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You bring market feedback back into the team in a structured way.

You work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.

What to Expect

• Account Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.
• Expansion Sales: Identifying and realizing growth potential within existing accounts.
• Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximize customer success.
• Pipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.
• Teamwork: Close collaboration with Customer Success, Product, and Marketing.
• Impact: Actively shaping our account & expansion motion in a fast-scaling AI startup.

What We Offer

• €55,000 – €70,000 OTE (base + uncapped commission, depending on experience)
• On-site in Warsaw
• Top equipment of your choice & extremely short decision-making paths
• Close collaboration with Product, Marketing & Customer Success
• A strong, scaling AI product with real customer value

What You Bring

• At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)
• Experience in upselling, renewals, or expansion revenue across existing customers
• Strong product and technology understanding; you're highly AI-savvy
• Structured working style, ownership mindset, and customer focus
• Native-level Polish, confident in calls, reviews & demos