Account Manager

adm Indicia; Polska; On-site; PLN 70,000 - 120,000; Full time

Job summary

adm Inducia?ADM Indicia is seeking an Account Manager in Poland to oversee daily client work, coordinate with suppliers and internal teams, and ensure on-time delivery across key touchpoints. The role requires fluid Polish and English communication, strong organization, and a knack for building trusted stakeholder relationships.

You will manage briefs, source products, follow up local productions, and resolve issues with calm collaboration to maintain project momentum and a high-quality client

Qualifications

• Excellent verbal and written communication.
• Fluency in Polish and English.
• Knowledge of Print, Packaging & 3D Cardboard POS manufacturing methods and retail operations.
• Ability to identify feasible product solutions for the client.
• Excellent project management skills with attention to detail.
• Ability to interpret and communicate client briefings to creative teams or suppliers.
• Understanding of cultural differences and stakeholder relationship management.
• Team player capable of leading by example.
• Basic understanding of FMCG route to market and servicing FMCG brands.
• Engage with client brands to achieve mutual objectives.

Responsibilities

• Initiate product development and source new concepts with Procurement and Creative based on customer briefs.
• Produce accurate quotations and ensure samples for proposals, follow up quotations to generate orders.
• Communicate status to stakeholders to ensure timely completion of orders.
• Process procurement transactions accurately for reporting and weekly forecasts.
• Populate project folders to create auditable project histories.
• Share creative ideas and demonstrate initiative.
• Ensure client orders stay within budget and costs are controlled.
• Prioritize customer service and resolve issues within SLA.
• Provide professional presentations to customers when required.
• Participate in industry trade shows to develop relationships and identify opportunities.
• Develop supplier relationships, observe trends, and identify cross-selling opportunities.
• Monitor competitor promotions and share insights with the team.
• Ensure compliance with brand, sustainability guidelines, budget, and standards.

Skills

Communication skills

Polish & English

Print & packaging knowledge

Product solutions

Project management

Interpreting client briefs

Cross-cultural understanding

Team leadership

FMCG route to market

Client relationship management

Job description

About the Role:

The Account Manager is responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients, suppliers and internal teams, helping to manage timelines, clarify briefs, source products, follow up local productions and resolve issues with a clear, calm, and collaborative approach.

This role requires a confident communicator and organiser who is detail-oriented and capable of establishing trusted relationships with stakeholders. The Account Manager plays a vital role in maintaining project momentum, ensuring alignment at every stage, and contributing to a smooth, efficient client experience.

Responsibilities

• Based on customer briefs initiate all product development and source new concepts in collaboration with Procurement and Creative.
• Produce accurate customer quotations and ensure quality samples for proposals. Diligently follow-up all quotations distributed to generate orders.
• Communicate status to key stakeholders to ensure timely completion of orders and project deliverables.
• Complete transactions on procurement system(s) accurately and in timely manner to enable correct reporting, including but not limited to, customer weekly reports, forecasts, profit Improvement plans.
• Populate project folders with required information to create an auditable path for each project.
• Demonstrate creativity and share new ideas with peers.
• Ensure that the client sales and profit budget is exceeded and that all costs related to your orders are strictly controlled.
• Ensure customer service is a priority. Identify and resolve all issues within agreed SLA’s.
• Provide professional presentations to customers as and when required.
• Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
• Develop sound supplier relationships, observe customer trends, identify cross-selling opportunities and act on these.
• Monitor competitor’s promotions and activities and share information with team members
• Ensure compliance with brand guidelines, sustainability guidelines, budget, and process standards in all activities.

Skills and Experience

• Excellent verbal and written communication skills.
• Fluency in Polish and English.
• Sound knowledge of Print, Packaging & 3D Cardboard POS manufacturing methods, including thorough understanding of retail operations and rework process.
• Ability to identify feasible product solutions for the client.
• Excellent project management skills are key to the role, and a high level of detail is expected.
• Ability to interpret and communicate client briefings with our/third party creative teams or suppliers to ensure most effective response and product solution.
• Understanding of individual cultural differences and ability to establish and maintain relationships with colleagues and clients.
• Team player with the ability to lead by example.
• Have a basic understanding FMCG route to market process and experience of servicing FMCG client brand.
• Engage with client brands and share the commitment to achieve mutual objectives.

Equal Opportunities

adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.