Account Manager — Remote Polish Portfolio Growth & Retention

INVO; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

INVO seeks an Account Manager to own a portfolio of Polish customers, delivering day-to-day support and spotting improvement opportunities to realize promised savings.

You will renew contracts, upsell new modules, and work with product and operations to translate customer needs into product enhancements while building lasting relationships.

Qualifications

• At least 2 years as an Account Manager in Customer Success or a comparable B2B role.
• Able to manage a customer portfolio independently and own retention.
• Understanding of operational processes in production, warehousing, foodservice, or willingness to learn quickly.
• Analytical approach to reading operational data and drawing conclusions.
• Strong communication skills and ability to build trust at different levels of the customer organisation.
• Willingness to travel occasionally to customers in Poland.

Responsibilities

• Day-to-day care of the portfolio of Polish customers running Factory Brain.
• Regular reviews of customer operating results, and recommendations on how to improve the system.
• Diagnosing operational problems at the customer and proposing solutions based on what the product can do.
• Working with the product team to pass on customer needs and feedback.
• Running renewals and contract expansions, including upsell of new modules.
• Building long-term relationships at the operational and managerial level.

Skills

Account management

Customer success

B2B sales

Analytical thinking

Communication skills

Relationship building

Tools

CRM tools

Excel

SQL

Job description

The most important part starts once the contract is signed - keeping and growing the relationship so that the customer actually realises the savings and improvements we promised. We are looking for an Account Manager to take over a portfolio of Polish customers: day-to-day support, spotting new areas to improve, and ownership of renewals.

What you will do

• Day-to-day care of the portfolio of customers in Poland running Factory Brain.
• Regular reviews of customer operating results, and recommendations on how to get more out of the system.
• Diagnosing operational problems at the customer and proposing solutions based on what the product can do.
• Working with the product team to pass on customer needs and feedback.
• Running renewals and contract expansions, including upsell of new modules.
• Building long-term relationships at the operational and managerial level.

What we are looking for

• At least 2 years as an Account Manager, in Customer Success or a comparable B2B role.
• Ability to manage a customer portfolio independently and to own retention.
• Understanding of operational processes in production, warehousing or foodservice, or readiness to get up to speed quickly.
• An analytical approach to customer work - reading operational data and drawing conclusions from it.
• Strong communication skills, and the ability to build trust at different levels of the customer organisation.
• Willingness to travel occasionally to customers in Poland.

Nice to have

• Experience in catering, food production or logistics.
• Familiarity with CRM tools and the basics of working with data (Excel, SQL).
• English good enough to work with the product team.

What we offer

• A role that decides whether customers stay with us for years - your work drives retention, not just satisfaction.
• Fully flexible remote work.