Account Coordinator

HireRight

Katowice

On-site

PLN 60,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Private Medical Care

Edenred card

Lunch Vouchers

Paid Lunch Break

Social Fund (Holiday Allowance, Glass)

Bonus Plans

Group Life Insurance

Career Path & Opportunities to Grow

Professional Training

Job summary

HireRight is seeking an Account Coordinator to manage responses and resolutions for HireRight's largest clients in Katowice, Poland. You will liaise with client contacts, monitor issues, and help improve service delivery across the organization.

Qualified candidates have at least 1 year in client or customer service, proficient Excel reporting, and strong communication skills. The role includes an attractive benefits package and a permanent contract in a global background screening leader.

Qualifications

1 year experience in Client / Customer Service.
Ability to generate reports via Excel and PowerPoint.
Strong communication and customer-focused approach.

Responsibilities

Respond promptly to client-specific issues.
Monitor inbound enquiries from domestic and international clients.
Ensure timely resolution timelines with Product/Development.
Track invoice-related changes.
Monitor domestic and international searches and report delays.
Follow guidelines for background checks processing.
Update reports with client-provided information.
Act as liaison between HireRight and customers.
Provide admin support to Account Management.
Track product performance and report trends.
Develop and maintain client partnerships.

Skills

Excel reporting

PowerPoint

Client focus

Communication

Tools

Excel

PowerPoint

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Account Coordinator will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight’s largest clients. The role requires interaction with various customer contacts to facilitate problem resolution and elevate issues to appropriate personnel within HireRight. The Account Coordinator works with the HireRight Team to proactively monitor issues and improve HireRight product/service delivery prior to customer impact.

Work location: Poland, Katowice.

Responsibilities

Ensure a prompt and accurate response to client-specific issues;
Monitor all inbound enquiries (domestic and international, where applicable)
Monitor issues submitted to Product/Development and ensure committed resolution timelines are delivered
Monitor invoice-related changes or issues
Monitor of domestic and International searches and expedite background screening report delays
Monitor operational guidelines to ensure background reports are being processed in accordance to those guidelines
Ensure additional information/documentation submitted by the client or client’s applicant is updated to the report in a timely manner and ensure report notes are updated with current and accurate detail noting receipt of information
Serve as a liaison between HireRight and customer on problems or issues that arise
Provide administrative support to extended Account Management function as needed
Monitor product performance via capturing data on reported issues
Report data trends proactively to AM and Operations personnel
Develop/maintain long-term business partnerships with clients

Qualifications

Experience:

1 year Client / Customer Service

Knowledge and Skill :

Can generate reports via Excel and relevant tools
Intermediate skills with Microsoft PowerPoint preferred
Professional Presence; Ability to work with people in multiple roles in a company
Understands the importance of the customer and the influence of own role in delivering customer satisfaction; Understands customer needs.
Must listen to and accurately communicate with customers in an effective and tactful way.
Provides prompt, reliable, and responsive service to all customers.

What do we offer

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer: