07. Case Manager | Fully Remote | USD Payments

Voxidea-Stafi; Polska; Hybrid; PLN 135,000 - 212,000; Full time

Benefits offered by this job

Paid Time Off

Wellness Support

Holistic Growth

Exclusive Learning Access

Job summary

Voxidea-Stafi is a fully remote opportunity connecting bilingual Latin American professionals with U.S.-based law firms. The role focuses on client onboarding, case management, calendar oversight, and third-party coordination for Personal Injury and Immigration matters.

Ideal candidates have at least 1 year in a law firm, strong English communication, and a background in customer service or sales. A law degree is preferred, and Latin American residency is required to support remote operations.

Qualifications

• 1 year of experience in a law firm (PI and Immigration focus).
• Strong understanding of US PI and Immigration procedures and case management.
• Background in customer service and sales (desirable).
• Proficient verbal and written English (C1 or higher).
• Excellent prioritization and time-management skills.
• Ability to work independently and handle confidential information.
• Bachelor’s degree in law preferred.
• Permanently resides in Latin America.
• Owns a reliable laptop with stable internet connection.

Responsibilities

• Onboard clients and manage communications, ensuring proper medical treatment or requirements are fulfilled.
• Monitor case progress and document interactions; keep files and reports organized.
• Manage calendars, deadlines, and follow-ups for stakeholders.
• Coordinate with third parties, insurers, government agencies, and USCIS as needed.

Skills

Communication skills (English)

Time management

Independent worker

Handling confidential information

Education

Bachelor’s degree in Law

Job description

Voxidea connects bilingual Latin American professionals with fully remote opportunities at U.S.-based law firms.

What You’ll Do:

• Client Onboarding & Communication: Conduct case management introductions, monitor that the client is receiving proper medical treatment or fulfilling other requirements, and conduct regular check-ins with clients to provide updates and gather information.
• Case Management: Efficiently monitor case progress, ensuring all client interactions are accurately documented and all files and reports are properly saved.
• Calendar Management: Keep track of key deadlines and follow-ups, ensuring that all stakeholders are notified and updated.
• Third-Party Coordination: Provide and retrieve necessary information to/from medical providers, follow up on liability issues and policy limits, and handle communication with insurance companies, Government Agencies, and the USCIS. Prepare and send out MedPay demands as needed.

Our Ideal Candidate:

• Has at least 1 year of experience in a law firm, with a focus on Personal Injury (PI) and Immigration cases.
• Has a strong understanding of U.S. Personal Injury and Immigration legal procedures, and case management.
• Has a background in customer service and sales (highly desirable).
• Is proficient in verbal and written communication skills in English (C1 or higher).
• Has excellent prioritization and time-management skills.
• Can work independently and handle confidential information with discretion.
• Holds a Bachelor’s degree in law (preferred).
• Permanently resides in Latin America.
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.

Why You’ll Love Working with Us

• Long-Term Opportunities: Build a lasting professional relationship with us.
• Fully Remote: Work from the comfort of your home—no onsite travel required.
• Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition.
• Wellness Support: Access in-house psychological and wellness coaching services.
• Holistic Growth: Free access to coaching programs that support your personal and professional development.
• Exclusive Learning Access: Unlock free access to over 200 courses.