IT Operations & Support Lead

VD Biotech; Multan; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

VD Biotech in Multan, Pakistan, seeks an Assistant IT Manager to maintain reliable technology services, support users, and contribute to secure and efficient use of IT across the organization.

You will coordinate day-to-day IT support, manage workstations and networks, monitor security and backups, and assist with policy implementation and vendor coordination.

This role blends hands-on troubleshooting with documentation, project work, and business continuity planning.

Qualifications

• Practical experience supporting Windows workstations, printers, and standard business software.
• Solid understanding of LAN, Wi‑Fi, TCP/IP, DNS, DHCP, routers and switches.
• Experience administering Microsoft 365 or comparable productivity platforms.
• Understanding backups, endpoint security, patching, access control, and information-security practices.
• Strong incident diagnosis, ticket handling, and user-support skills.
• Experience maintaining IT inventories, licenses, procedures, reports, and documentation.
• Ability to coordinate vendors, manage multiple requests, and communicate clearly.
• Familiarity with IT service management and business continuity concepts is advantageous.

Responsibilities

• Coordinate day-to-day IT support and ensure timely resolution of hardware, software, network, and user-access issues.
• Assist with administration of workstations, operating systems, printers, servers, networks, backups, and business applications.
• Monitor system performance, availability, security controls, antivirus, and data-backup processes.
• Maintain IT asset registers, user accounts, licenses, documentation, and incident records.
• Support onboarding, user training, access management, and IT policy implementation.
• Coordinate with vendors and service providers for maintenance, procurement, and upgrades.
• Assist IT Manager with projects, risk mitigation, and business continuity.

Skills

Windows support

Network troubleshooting

Microsoft 365 administration

Backup & security basics

Incident management

IT asset management

Vendor coordination

IT service management

Business continuity

Tools

Microsoft 365

Job description

VD Biotech in Multan, Pakistan, seeks an Assistant IT Manager to maintain reliable technology services, support users, and contribute to secure and efficient use of IT across the organization.

You will coordinate day-to-day IT support, manage workstations and networks, monitor security and backups, and assist with policy implementation and vendor coordination.

This role blends hands-on troubleshooting with documentation, project work, and business continuity planning.