UK-Facing Customer Service Pro: Growth & Training

Matrix Solutions; Lahore; On-site; PKR 1,016,000 - 1,216,000; Full time

Benefits offered by this job

PKR 100,000/month salary starting

Professional environment

Exposure to UK clients

Training and development

Career progression

Long-term career with UK recruitment

Job summary

Matrix Solutions in Lahore is seeking a Customer Service Representative to communicate with UK-based clients and candidates, delivering professional customer service from our Lahore office. The role emphasizes fluent English, strong communication, and a confident UK-market presence.

You will handle inquiries via phone and email, maintain records, and support the recruitment team. The position is office-based with UK hours, offering a pathway for growth within the company.

Qualifications

• Excellent and fluent spoken English - essential.
• Strong verbal and written communication skills.
• Confident speaking with UK-based clients and candidates.
• Previous customer service, call centre, recruitment, or client-facing experience is preferred.
• Comfortable working UK hours from our Lahore office.

Responsibilities

• Communicate with UK-based clients and candidates via telephone and email.
• Provide excellent customer service and professional support.
• Handle enquiries and respond to client and candidate queries.
• Build and maintain strong professional relationships.
• Follow up with clients and candidates when required.
• Maintain accurate records of communications and interactions.
• Support the wider recruitment team with day-to-day coordination.

Skills

Fluent spoken English

Strong communication

Professional telephone manners

Customer service experience

Job description

Matrix Solutions in Lahore is seeking a Customer Service Representative to communicate with UK-based clients and candidates, delivering professional customer service from our Lahore office. The role emphasizes fluent English, strong communication, and a confident UK-market presence.

You will handle inquiries via phone and email, maintain records, and support the recruitment team. The position is office-based with UK hours, offering a pathway for growth within the company.