Customer Service Representative

Matrix Solutions; Lahore; On-site; PKR 1,016,000 - 1,216,000; Full time

Benefits offered by this job

PKR 100,000/month salary starting

Professional environment

Exposure to UK clients

Training and development

Career progression

Long-term career with UK recruitment

Job summary

Matrix Solutions in Lahore is seeking a Customer Service Representative to communicate with UK-based clients and candidates, delivering professional customer service from our Lahore office. The role emphasizes fluent English, strong communication, and a confident UK-market presence.

You will handle inquiries via phone and email, maintain records, and support the recruitment team. The position is office-based with UK hours, offering a pathway for growth within the company.

Qualifications

• Excellent and fluent spoken English - essential.
• Strong verbal and written communication skills.
• Confident speaking with UK-based clients and candidates.
• Previous customer service, call centre, recruitment, or client-facing experience is preferred.
• Comfortable working UK hours from our Lahore office.

Responsibilities

• Communicate with UK-based clients and candidates via telephone and email.
• Provide excellent customer service and professional support.
• Handle enquiries and respond to client and candidate queries.
• Build and maintain strong professional relationships.
• Follow up with clients and candidates when required.
• Maintain accurate records of communications and interactions.
• Support the wider recruitment team with day-to-day coordination.

Skills

Fluent spoken English

Strong communication

Professional telephone manners

Customer service experience

Job description

We’re Hiring: Customer Service Representative - Lahore

Location: Defence Phase 4, Lahore (Office-based)

Working Hours: 1:00 PM - 10:00 PM PKT, Monday-Friday

Salary: From PKR 100,000 per month

FLUENT SPOKEN ENGLISH IS THE MOST IMPORTANT REQUIREMENT FOR THIS ROLE

We are an established UK recruitment company with over 22 years of experience, and we are looking for a confident and professional Customer Service Representative to join our Lahore team.

The Role

You will be responsible for communicating with our UK-based clients and candidates, providing excellent customer service and ensuring clear, professional, and effective communication.

This role is ideal for someone with excellent spoken English, strong communication skills, and the confidence to speak with people from the UK market.

Key Responsibilities

• Communicate with UK-based clients and candidates via telephone and email
• Provide excellent customer service and professional support
• Handle enquiries and respond to client and candidate queries
• Build and maintain strong professional relationships
• Follow up with clients and candidates when required
• Maintain accurate records of communications and interactions
• Support the wider recruitment team with day-to-day coordination

What We’re Looking For

• Excellent and fluent spoken English - essential
• Strong verbal and written communication skills
• Confident speaking with UK-based clients and candidates
• Professional telephone manner and excellent customer service skills
• Friendly, confident, and able to build rapport quickly
• Strong interpersonal and relationship-building skills
• Previous customer service, call centre, recruitment, or client-facing experience is preferred
• Comfortable working UK hours from our Lahore office

What We Offer

• Salary starting from PKR 100,000 per month
• A professional and supportive working environment
• Daily exposure to UK clients and the international recruitment market
• Training and ongoing professional development
• Career progression opportunities
• A long-term career with an established UK recruitment company

If you are confident, professional, and have excellent spoken English, we would love to hear from you!