Training Operations Lead: Optimize Delivery & Growth

Zohorecruit; Karachi Division; Sur place; PKR 1 451 000 - 1 674 000; Plein temps

Résumé du poste

QuickStart Technologies Inc. in Karachi, Pakistan, is hiring a Training Operations Specialist to oversee end-to-end training delivery operations, ensuring efficient instructor utilization, class scheduling, and strong vendor relationships.

You will collaborate with Student Services, instructors, vendors, and internal teams to support public and private programs while tracking KPIs to drive continuous improvement.

Qualifications

• Bachelor’s degree required; Business or Information Technology preferred.
• 3–5 years of relevant experience.
• Proficiency in Microsoft Excel for data analysis, reporting and KPI tracking.
• Excellent written and verbal communication with cross-functional collaboration.
• Strong organizational and time management skills.

Responsabilités

• Optimize and improve instructor utilization across training programs.
• Plan, schedule, and manage public classes, private events, and custom training requests.
• Align and assign qualified instructors for upcoming classes and event requests.
• Manage private training events end-to-end, ensuring timely execution and stakeholder coordination.
• Oversee Vendor Management and Relationships, including third-party content providers, labs, and partners.
• Source, evaluate, and onboard new instructors to support existing and upcoming courses.
• Update, maintain, and launch new courses within the CRM and internal systems.
• Work closely with Student Services to ensure positive and consistent learner experience.
• Track and report key operational KPIs, including CSAT, instructor ratings, class profitability, utilization, and delivery performance.
• Manage and track IT and training operations projects using Jira.
• Collaborate with internal teams to identify process improvements and operational efficiencies.
• Perform other training and operations-related duties as assigned.

Connaissances

Analytical skills

Communication skills

Time management

Cross-functional collaboration

Prioritization

Formation

Bachelor’s degree in Business or Information Technology

Outils

Microsoft Excel

Description du poste

QuickStart Technologies Inc. in Karachi, Pakistan, is hiring a Training Operations Specialist to oversee end-to-end training delivery operations, ensuring efficient instructor utilization, class scheduling, and strong vendor relationships.

You will collaborate with Student Services, instructors, vendors, and internal teams to support public and private programs while tracking KPIs to drive continuous improvement.