Test day Officer

HRSI; Islamabad; On-site; PKR 502,200 - 669,600; Full time

Job summary

HRSI is hiring a Test Day Officer in Islamabad, Pakistan. This role involves receiving instructions from cluster operations, organizing resources, monitoring performance, and supporting venue staff and customer inquiries. A graduate in any discipline with strong Microsoft Excel skills is required. Candidates should have the ability to recognize and resolve service issues proactively. The role aims to ensure efficient operations and enhance customer experience during the Test Day.

Qualifications

• Graduate level education in any field is required.
• Strong skills in Microsoft Excel are essential.

Responsibilities

• Receives instructions and requests from cluster operations before Test Day.
• Plans and organizes resources for efficient execution.
• Monitors performance and identifies issues via dashboards.
• Plans engagement for venue staff and ensures exam materials are secure.

Skills

Microsoft Excel

Education

Graduate in Any discipline

Job description

HRSI is hiring "Test Day Officer" for one of its leading client in Pakistan.

Contact: 4 Months

Education: Graduate in Any discipline

Good with Microsoft Excel

Responsibilities

• Receives instructions and requests from cluster operations, 5 days before Test Day
• Itself and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
• Scans dashboards to monitor performance and identify issues
• Plans and deploys engagement plan for Venue Staff
• Ensures exam materials are received at Test Centre and stored securely
• Supports decisions of Operations Manager with the selection of venue staff, sets performance expectations and maintains positive relations
• Supports the selection of suitable venues
• Customer support
• Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility
• Identifies where more complex issues require resolution by others and refers them on accordingly
• Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience
• Service improvement
• Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
• Pro-actively works with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required and ensuring the customer is kept informed throughout the process