Telesales Executive

Zameen; Lahore; On-site; PKR 446,000 - 781,000; Full time

Job summary

Zameen is seeking a customer service-oriented professional in Lahore to gather and document customer feedback, then enter data into our systems for evaluation. You will engage clients to understand service quality and system behaviour while coordinating with internal teams.

The role requires clear communication, problem-solving, and the ability to work under deadlines in a fast-paced environment. Training will cover scripts, data entry, and diagnostic follow-up with clients.

Qualifications

• Graduations required.
• 1 year of experience in customer services/call centre.
• Good communication skills and problem solving.
• Ability to work to deadlines, under pressure.

Responsibilities

• Handle large volumes of outbound calls promptly using approved scripts on various topics.
• Identify and analyse customer needs and concerns to provide relevant solutions.
• Demonstrate strong verbal communication and active listening with a customer-focused approach.
• Adhere to SOPs designed and communicated as per audit plan.
• Manage time effectively and work under pressure.

Skills

Communication skills

Problem solving

Deadline-oriented

Education

Graduation

Job description

Job Brief

The purpose of this role is to gather and document customer feedback and enter the obtained data into the system for further evaluation. Effectively inquire clients to obtain information regarding the quality of services provided, system behaviour & engagement with internal teams.

Job Responsibilities

• large volumes of outbound calls promptly, following approved scripts while handling different topics.
• clarity of information/intel for identifying and analysing customer needs and concerns providing relevant solutions accordingly.
• strong verbal/communication and active listening skills. Having a customer-focused and adaptable nature (in terms of catering to different personality types) while dealing with them.
• compliance of SOP's designed & communicated as per audit plan.
• Time management & working in pressure environment.

Job Requirements

• Qualifications: Graduations
• Location: Lahore
• Experience: 1 year of experience in customer services/call centre
• Good communication skills and problem solving
• Ability to work to deadlines, under pressure