Customer Service Representative

Columbus Technology Solutions; Karachi Division; On-site; PKR 469,000 - 759,000; Full time

Benefits offered by this job

Transport

Job summary

Columbus Technology Solutions in Karachi is seeking a full-time on-site Customer Service representative to support U.S. healthcare operations.

You will manage and respond to patient inquiries, provide customer support, and assist with appointment scheduling and administrative communications, all while upholding company standards and ensuring a high level of service quality.

Qualifications

• Customer service, customer support, and customer relations
• Ability to deliver strong customer satisfaction and customer experience
• Excellent communication and interpersonal skills
• Problem-solving and proactive issue resolution
• Proficiency with standard office tools and technology
• Strong English communication and computer proficiency
• Healthcare or medical field experience is a plus
• Customer service certifications or training are advantageous

Responsibilities

• Managing and responding to patient inquiries
• Providing customer support
• Assisting with appointment scheduling
• Supporting administrative and communication processes
• Following company standards and protocols

Skills

Customer service

Customer support

Customer relations

Interpersonal skills

English proficiency

Problem-solving

Office tools

Healthcare experience

Certifications

Job description

Job Description

Columbus Technology Solutions provides outsourced medical administrative support to healthcare organizations through scheduling, reporting, patient care coordination, EMR systems, dialer solutions, and operational reporting tools.

This is a full-time, on-site position based in Karachi supporting U.S. healthcare operations.

• Managing and responding to patient inquiries
• Providing customer support
• Assisting with appointment scheduling
• Supporting administrative and communication processes
• Following company standards and protocols

Job Specification

• Customer service, customer support, and customer relations
• Ability to deliver strong customer satisfaction and customer experience
• Excellent communication and interpersonal skills
• Problem-solving and proactive issue resolution
• Proficiency with standard office tools and technology
• Strong English communication and computer proficiency
• Healthcare or medical field experience is a plus
• Customer service certifications or training are advantageous

Job Rewards and Benefits

Transport