Technical Support Specialist — US Hours, Elevate Client Wins

Hot Prospector; Lahore; On-site; PKR 3,059,000 - 4,206,000; Full time

Job summary

Hot Prospector is opening its Lahore office and hiring the first Technical Support Specialist to sit in it. This full-time, in-office role operates 7:00 PM–3:00 AM PKT, Monday–Friday, to align with US business hours.

You’ll be the person who digs into software, learns quickly, and helps customers overcome challenges with patience and practical guidance. We’re looking for someone who’s already very good at it and who can show customers how to use our product effectively—solving problems, saving

Qualifications

• Experience in technical support or similar
• Ability to learn new software quickly
• Strong problem-solving skills
• Clear communication with customers

Responsibilities

• Troubleshoot technical issues and guide customers to solutions
• Demonstrate software features and workflows on Zoom or screen share
• Identify better, more efficient ways customers can use our product and save time

Tools

Zoom

Job description

Hot Prospector is opening its Lahore office and hiring the first Technical Support Specialist to sit in it. This full-time, in-office role operates 7:00 PM–3:00 AM PKT, Monday–Friday, to align with US business hours.

You’ll be the person who digs into software, learns quickly, and helps customers overcome challenges with patience and practical guidance. We’re looking for someone who’s already very good at it and who can show customers how to use our product effectively—solving problems, saving