Remote Technical Support Specialist - Onboarding

tekhqs-2; Lahore; Remote; PKR 6,672,226 - 8,340,283; Full time

Job summary

TekHQS is looking for energetic Support Resources to provide top-notch customer service in Lahore, Pakistan. You will be the first point of contact for clients, assisting them with onboarding and troubleshooting various technology solutions.

In this full-time position, you will engage with customers through multiple communication channels and ensure a seamless experience while documenting insights to enhance service delivery. Ideal candidates will possess strong communication skills and a passion for customer success.

Qualifications

• 1-2 years of experience in customer support or technical support.
• Strong English communication skills.
• Proactive and energetic mindset.

Responsibilities

• Provide professional support via chat, email, and phone.
• Assist with onboarding and troubleshooting of software.
• Document issues and feedback to enhance support processes.

Skills

Customer support

Communication skills

Problem-solving

Technology knowledge

Multitasking

Tools

CRM systems

Digital tools

Job description

TekHQS is looking for energetic Support Resources to provide top-notch customer service in Lahore, Pakistan. You will be the first point of contact for clients, assisting them with onboarding and troubleshooting various technology solutions.

In this full-time position, you will engage with customers through multiple communication channels and ensure a seamless experience while documenting insights to enhance service delivery. Ideal candidates will possess strong communication skills and a passion for customer success.