Technical Support Specialist

Hot Prospector; Lahore; On-site; PKR 3,059,000 - 4,206,000; Full time

Job summary

Hot Prospector is opening its Lahore office and hiring the first Technical Support Specialist to sit in it. This full-time, in-office role operates 7:00 PM–3:00 AM PKT, Monday–Friday, to align with US business hours.

You’ll be the person who digs into software, learns quickly, and helps customers overcome challenges with patience and practical guidance. We’re looking for someone who’s already very good at it and who can show customers how to use our product effectively—solving problems, saving

Qualifications

• Experience in technical support or similar
• Ability to learn new software quickly
• Strong problem-solving skills
• Clear communication with customers

Responsibilities

• Troubleshoot technical issues and guide customers to solutions
• Demonstrate software features and workflows on Zoom or screen share
• Identify better, more efficient ways customers can use our product and save time

Tools

Zoom

Job description

TECHNICAL SUPPORT SPECIALIST (Experienced)

Full-Time | In-Office | Lahore, Pakistan

Monday–Friday | 7:00 PM – 3:00 AM PKT (US business hours)

$8–$11 USD/hour, paid in US dollars — based on experience

YOU DON'T JUST USE SOFTWARE. YOU LOVE FIGURING IT OUT.

You're the person who clicks around just to see what something does. When you discover a new piece of software, you actually enjoy learning it. You find features other people miss. You figure out shortcuts. When a new AI tool comes out, you're probably trying it before most people have heard of it.

And when somebody says, "I can't figure this out," your first instinct is: Let me take a look.

If that sounds like you, keep reading. Because we're looking for one person like that — and this time, we're looking for someone who's already very good at it.

WHO WE ARE

Hot Prospector builds sales software used by marketing agencies and sales teams across the United States. Our customers use our technology every day to call, text, follow up with leads, manage conversations, automate their sales process, and ultimately grow their businesses.

These are entrepreneurs, salespeople, agency owners and sales managers. They move fast. And when something gets in their way, you're going to be one of the people they count on to get them moving again.

We're opening our Lahore office and hiring the first technical support specialist to sit in it.

That's what this job is really about.

WE WANT YOU TO BE THE HERO FOR OUR CUSTOMERS

We're not trying to build an average support department. There's an idea we believe in: Be so great they'll talk about you at dinner.

That's the standard. We want customers to finish a support session thinking: "Wow. That was actually incredible."

Sometimes you'll solve a technical problem. Sometimes you'll jump on Zoom and show someone how to do something. Sometimes you'll discover they're doing something the hard way and show them a much better way. And sometimes you'll save someone hours of work — or help them use our software in a way that ultimately helps their business make more money.