IT Support Specialist — Troubleshoot & Empower Users

Workato

Lahore

On-site

PKR 3,945,000 - 4,725,000

Full time

14 days+

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Benefits offered by this job

Accommodation provided

Job summary

Workato in Lahore seeks an experienced IT Support Specialist to provide technical support and troubleshooting for our clients. The role requires strong knowledge of computer hardware, software, networking and operating systems, plus excellent English communication.

The ideal candidate will have at least 2 years in a similar role and a passion for helping users. The position offers a monthly salary of 1400 USD with potential accommodation and visa considerations.

Qualifications

Minimum of 2 years experience as an IT Support Specialist or similar role.
Strong knowledge of computer hardware, software, networking and operating systems.
Excellent communication skills with the ability to explain technical concepts clearly.
Ability to troubleshoot complex technical problems under pressure.
Experience maintaining accurate records of client interactions and technical issues.
Familiarity with industry developments in technology.

Responsibilities

Responding to client inquiries and providing technical support via phone, email or in person.
Identifying and resolving technical issues in a timely manner.
Providing guidance and training to users on how to use computer systems and software.
Maintaining accurate records of client interactions and technical issues.
Collaborating with other team members to address complex technical problems.
Staying up-to-date with industry developments and updates in technology.