Support Engineer - .NET

Albi; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical insurance

Ownership of production issues

Mentorship from experienced engineers

Career progression

Collaborative team culture

US-hours aligned schedule

Job summary

Albi, a fast-growing SaaS company, is seeking a Support Engineer to join the Karachi team. You will troubleshoot, fix, and resolve customer issues, focusing on production-impacting problems with guidance from senior engineers.

The role emphasizes ownership, strong English communication, and collaboration with Support Specialists and QA. US business hours alignment is expected, with a growth-focused environment.

Qualifications

• 2+ years of professional experience in technical support, application support, or software engineering.
• Working knowledge of .NET / C#, including debugging and fixing bugs.
• Strong SQL skills with ability to write joins, filters, and perform data analysis.
• Experience or exposure to bulk data operations with emphasis on data integrity.
• Solid troubleshooting and analytical problem-solving abilities.
• Ownership and accountability for customer-impacting issues.

Responsibilities

• Partner with Support Specialists to investigate, troubleshoot, fix, and resolve customer-reported issues.
• Diagnose root causes by analyzing application behavior, logs, and data.
• Implement .NET-based code fixes for low-to-medium complexity issues following processes.
• Write and execute SQL queries, including safe bulk operations.
• Reproduce issues in lower environments and validate fixes before deployment.
• Own assigned support cases end-to-end with clear communication and resolution.
• Escalate complex/high-risk issues to senior engineers with analysis and proposed solutions.
• Collaborate with engineering and QA to ensure fixes are tested and released.
• Document fixes, root causes, and preventive steps in knowledge bases.
• Participate in shift handovers to ensure continuity across time zones.
• Continuously build technical product and tooling expertise.

Skills

.NET / C#

SQL

Troubleshooting

Data analysis

Ownership

Communication

Production systems

Education

Bachelor's degree in Computer Science or related field

Tools

REST APIs

CI/CD

Zendesk

Jira

Freshdesk

Job description

Albi (albiware.com) a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.

As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.

We are looking for a Support Engineer to join our Karachi-based team. This is an entry-level engineering role that works closely with Support Specialists and senior engineers to troubleshoot, fix, and resolve customer issues. You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.

This position supports U.S. business hours, from 9 am to 5 pm Central Standard Time.

Key Responsibilities

• Partner with Support Specialists to investigate, troubleshoot, fix, and resolve customer-reported technical issues.
• Diagnose root causes by analyzing application behavior, logs, and data.
• Implement code fixes in .NET-based applications for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
• Write and execute SQL queries, including safe bulk operations (updates/inserts) to correct data issues when required.
• Reproduce issues in lower environments and validate fixes before deployment.
• Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
• Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
• Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
• Document fixes, root causes, and preventive steps in internal knowledge bases.
• Participate in shift handovers to ensure continuity across time zones.
• Continuously build technical expertise in the product, platform, and support tooling.

• 2+years of professional experience in technical support, application support, or software engineering.
• Working knowledge of .NET / C#, including debugging, fixing bugs, and understanding application flow.
• Strong SQL skills, including:
• Writing queries with joins and filters
• Data analysis and validation
• Experience or exposure to bulk operations with attention to safety and data integrity
• Solid troubleshooting and analytical problem-solving skills.
• Strong sense of ownership and accountability for customer-impacting issues.
• Good written and verbal communication skills in English.
• Ability to work responsibly with production systems and follow change-management processes.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).

Nice to Have

• Experience contributing bug fixes in a production environment.
• Familiarity with REST APIs and debugging API-related issues.
• Exposure to CI/CD pipelines and code review processes.
• Experience with ticketing systems (Zendesk, Jira, Freshdesk).
• Basic understanding of cloud platforms (Azure preferred).
• Prior SaaS or customer-facing technical experience.

We’re driven by purpose, fueled by high energy, and committed to helping our people grow.

We offer:

• Competitive salary aligned with the Karachi market
• Paid time off and company holidays
• Medical insurance coverage
• Real ownership of production issues and meaningful technical work
• Mentorship from experienced engineers
• Clear career progression
• Supportive, collaborative team culture
• Stable work schedule aligned with U.S. business needs

Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.