Technical Support Officer

Tri-Angels Electronics; Karachi Division; On-site; PKR 500,000 - 900,000; Full time

Job summary

Tri-Angels Electronics, a Pakistan-based brand behind TRION, is seeking a Technical Support Officer in Karachi to assist customers and installers with product and service issues.

Responsibilities include providing technical support, maintaining claim data, using Oracle ERP for inventory, and generating weekly reports to help improve service quality. Candidates should have 1-3 years of hands-on experience in tech support, preferably with solar components, and strong Excel skills.

Qualifications

• 1-3 years of hands-on experience in technical support, preferably with solar inverters and lithium batteries.
• Working knowledge of Oracle ERP and call center operations.
• Understanding of customer handling.
• Proficiency in MS Excel.
• Coordination, communication, and problem-solving skills.
• Experience in electronics service and customer handling.

Responsibilities

• Provide technical support to customers
• Provide technical assistance to installers
• Maintain and track claim data
• Handle Oracle ERP and inventory transactions
• Conduct happy calls and maintain records
• Coordinate with the service team to provide feedback on complaints
• Prepare weekly and monthly reports

Skills

Technical support

Solar inverters

Lithium batteries

Oracle ERP

Call center

MS Excel

Customer handling

Coordination

Problem-solving

Tools

Oracle ERP

Job description

Job Description

Tri-Angels Electronics, the company behind TRION, is a Pakistan-based consumer electronics and solar solutions brand established in 2020.

We are hiring a Technical Support Officer for our Karachi operations to help customers and internal teams resolve product and service issues effectively.

• Provide technical support to customers
• Provide technical assistance to installers
• Maintain and track claim data
• Handle Oracle ERP and inventory transactions
• Conduct happy calls and maintain records
• Coordinate with the service team to provide feedback on complaints
• Prepare weekly and monthly reports

Job Specification

• 1-3 years of hands-on experience in technical support, preferably with solar inverters and lithium batteries
• Working knowledge of Oracle ERP and call center operations
• Understanding of customer handling
• Proficiency in MS Excel
• Coordination, communication, and problem-solving skills
• Experience in electronics service and customer handling